Customer Retention Strategist

1 week ago


Greater Toronto Area, Canada Pivotree Full time

Pivotree is seeking an experienced Customer Retention Strategist to join our team. As a key member of our customer success team, you will play a vital role in ensuring the long-term success of our clients.

About the Role

This is a highly rewarding opportunity for a skilled professional who is passionate about building strong relationships with customers and driving business growth. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to analyze complex data and develop effective solutions.

In this role, you will be responsible for managing customer relationships, developing and implementing renewal strategies, and monitoring account health. You will also work closely with internal teams to address customer concerns and improve the overall customer experience.

Key Responsibilities
  • Manage customer relationships and build trust through regular communication and engagement
  • Develop and implement comprehensive renewal strategies to drive business growth and retention
  • Analyze customer data to identify trends and areas for improvement
  • Collaborate with internal teams to resolve customer issues and improve the overall customer experience
  • Maintain accurate records of customer interactions and outcomes
Requirements
  • Bachelor's degree in Business Administration or a related field
  • 5+ years of experience in customer-facing roles, preferably in a sales or customer success environment
  • Excellent communication and negotiation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
What We Offer
  • A competitive salary of $120,000 - $180,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous vacation policy and opportunities for professional development
  • A dynamic and supportive work environment
About Pivotree

Pivotree is a leading provider of cloud-based software solutions for businesses. We are committed to delivering exceptional customer experiences and driving business growth through innovation and collaboration.



  • Greater Toronto Area, Canada AutoTrader.ca Full time

    The Director, Customer Retention is responsible for the creation of the overall retention strategy for customers for the business. Will oversee the management of the day-to-day proactive, reactive retention, and performance management operations. Holds the operational accountability for the team, including meeting all revenue objectives from all sources....


  • Toronto, Ontario, Canada Lightspeed Full time

    Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a skilled Customer Success Strategist to join our team at Lightspeed in Montreal or Toronto.About the RoleAs a Customer Success Strategist, you'll play a critical role in driving retention and expansion of our highest-valued customers. You'll be...


  • Toronto, Ontario, Canada OLG Full time

    Job Overview:We are seeking a highly skilled Digital Retention Strategist to join our team at OLG. As a key member of our Digital business unit, you will play a critical role in developing and implementing strategies to strengthen player engagement and drive product loyalty for iCasino & iLottery.About the Role:This is an exciting opportunity for a seasoned...


  • Old Toronto, Canada Superside Full time

    Job OverviewSuperside is a leading provider of design and consulting services, dedicated to accelerating the world's transition to online work. As a Customer Growth Strategist, you will play a pivotal role in driving customer growth, engagement, retention, and advocacy by implementing strategies that maximize the lifetime value of our customers.Salary...


  • Toronto, Ontario, Canada Indigo Full time

    About the RoleWe are seeking a Customer Engagement Strategist to join our team at Indigo, responsible for growing member engagement through offer, partner, and promotional strategies. This role drives innovation in the Plum rewards program, with an ongoing roadmap of new features and benefits to achieve best-in-class engagement across all members.Key...


  • Toronto, Ontario, Canada SysAid Full time

    Job DescriptionWe are seeking a highly motivated Digital Customer Success Strategist to join our team at SysAid. As a key member of our Customer Revenue Team, you will play a crucial role in driving net retention revenue and expanding our customer base.About the RoleAs a Digital Customer Success Strategist, you will be responsible for managing a large volume...


  • Toronto, Ontario, Canada Citylitics Full time

    Role OverviewWe are seeking a highly skilled Customer Success Strategist to join our rapidly growing team at Citylitics. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention metrics while building strong relationships with our clients.ResponsibilitiesStrategic ownership of a customer portfolio,...


  • Old Toronto, Canada Superside Full time

    About the RoleAs a Customer Growth Strategist at Superside, you will play a pivotal role in driving customer-focused marketing efforts and leading growth strategies to maximize the lifetime value of our customers.You will report directly to the Sr. Director of Product Marketing and be responsible for developing and executing customer-facing programs that...

  • Marketing Strategist

    3 weeks ago


    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job OverviewWe are seeking an experienced Marketing Strategist to join our leadership team as Vice President, Digital Marketing. Reporting directly to the CEO, you will be responsible for developing and executing a comprehensive marketing strategy that drives customer acquisition, retention, and affinity.


  • Old Toronto, Canada Knix Full time

    Knix OverviewKnix is an award-winning intimate apparel and activewear brand revolutionizing the industry with innovative products, a best-in-class customer experience, and a strong online presence. With over 3 million customers across North America and globally recognized as an innovator, Knix offers exciting opportunities for growth and development.About...


  • Greater Toronto Area, Canada Telna Full time

    Job OverviewWe are seeking an experienced Technology Infrastructure Strategist to lead our team in building and maintaining a reliable infrastructure for our services. The ideal candidate will have expertise in designing, deploying, and ensuring the high availability and scalability of critical systems.About TelnaTelna is a company that values innovation and...


  • Toronto, Ontario, Canada The Globe and Mail Full time

    Company OverviewThe Globe and Mail is a renowned Canadian media brand, dedicated to delivering exceptional journalism and innovative storytelling. Our commitment to diversity and inclusivity is reflected in our workforce composition and the stories we tell.We foster a culture of work-life balance, flexible arrangements, and growth opportunities through...


  • Greater Toronto Area, Canada Ascend FS Full time

    About AscendFS: A leading fundraising solutions provider partnering with nonprofits and foundations to support their innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions.We're seeking a driven individual to join our Customer Success team, ensuring clients thrive through tailored solutions...

  • Marketing Director

    1 week ago


    Greater Toronto Area, Canada Ascend FS Full time

    About the RoleWe are seeking an experienced Marketing Director to lead our Lifecycle Marketing team at Ascend FS. As a key member of our marketing department, you will develop and execute comprehensive lifecycle marketing strategies to boost customer retention, loyalty, and engagement across all channels.As the Head of Lifecycle Marketing, you will oversee...


  • Toronto, Ontario, Canada SAP Full time

    About SAPSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database,...


  • Toronto, Canada Toyota Full time

    Job Description Consultant Customer Retention Rank 4 Scarborough, ON What We’ll Bring: - Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours -...


  • Toronto, Ontario, Canada HostGenius Full time

    Unlock Business Potential as a Chief Customer Growth Strategist at HostGeniusAbout Us:HostGenius is an innovative company dedicated to empowering small businesses in the US to scale effortlessly. We leverage centralized operations and platform to help our customers achieve their full potential.Estimated Salary Range: $70,000 - $90,000 / yearJob...


  • Toronto, Canada Yotpo Full time

    If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission?...


  • Old Toronto, Ontario, Canada Knix Full time

    Customer Retention and Loyalty DirectorKnix is a leading intimate apparel and activewear brand that is revolutionizing the industry with its innovative products and customer-centric approach. As the Customer Retention and Loyalty Director, you will play a critical role in driving customer loyalty and lifetime value across our brand.Key...


  • Old Toronto, Canada Blockchain Works Full time

    Job DescriptionWe are seeking a skilled Blockchain Marketing Strategist to join our team at Berachain. As a key member of our marketing team, you will be responsible for developing and implementing data-driven marketing campaigns that drive user acquisition, retention, and growth across multiple user bases.