Client Retention Coordinator

1 week ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
We are seeking a highly motivated, client focused professional with exceptional organizational skills that would like to help solve real world business challenges in an entrepreneurial environment. Under the direction from our Manager, Client Success & Retention, you will work closely with the membership team to ultimately increase client satisfaction, resulting in increased retention rates and higher product penetration in families.

The Accountabilities:

- Supporting the Retention of members in the Care portfolio
- Update plan members profile related information including credit card and other attributes
- Track and contribute to the monthly progress towards membership renewal targets
- Facilitate client membership plan adjustments and sending invoices to clients upon request
- Assist with organization to help maximize efficiency and exceptional client service
- Work with Membership team to develop membership retention strategies across product pillars
- Direct member issues and cancellations to the appropriate colleagues
- Other duties as assigned

The Requirements:

- Undergraduate degree in Business, or Health Sciences
- Exceptional client service skills
- Proficiency in Microsoft Office suite
- Excellent written and verbal communication skills
- Some background in client service (phone or in-person) and/or client loyalty & retention will be a strong asset.

Other desired attributes include:

- The ability to respond to ad-hoc requests from internal clients
- The ability to respond to changing business priorities
- The ability to deliver results on a timely basis with mínimal supervision

This is a full-time contract opportunity until August 2025 working Monday to Friday on a primarily work from home basis, with occasional requirements to come into the office in Downtown Toronto for training and meetings.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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