Level 3 Support Technician, Mobile and Mac

1 week ago

Montréal, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:

- Do you enjoy being the go-to person for IT issues with Mac and mobile environments?
- Are you an expert in office technology support?
- Do you like getting to the root of a problem and fixing it?
- Are you motivated by working in a dynamic IT environment?
- Are you keen to continue developing your knowledge?

Come join the Workstations and Desktop Equipment team, which is tasked with managing the infrastructure for Bank equipment and providing support for all users.

More information about the role:

- Provide level 3 IT support, ensuring that lasting solutions are found to prevent issues from reoccurring.
- Work with other IT teams (support and infrastructure teams) to resolve issues quickly and help roll out new technologies.
- Follow up with users and IT partners.
- Be proactive by anticipating and mitigating potential issues and identifying root causes to minimize the likelihood that issues will reoccur.
- Help train level 2 support teams on new solutions or technology when required.
- Assess potential impacts on implementation by participating in various complex analyses to evaluate and identify potential issues with our ecosystems.
- Make recommendations to automate/optimize system efficiency and resolve major/minor issues.
- Ensure system stability and integrity.

In your role, you will:

- Participate in regular penetration testing activities to ensure that our workstation environments are compliant.
- Participate in project analysis and other project activities.
- Level 3 IT support experience or extensive level 2 experience with Mac and mobile environments
- Strong sense of autonomy and ability to take charge, essential
- Proven ability to determine work priorities
- Ability to work in a team environment and collaborate with other infrastructure teams
- Excellent communication skills and the ability to explain concepts in plain language
- Automation skills or interest in learning about automation
- Excellent knowledge of Apple environments (macOS Monterey and iOS)
- Good knowledge of the Google Android environment
- Excellent knowledge of Office 365 collaboration tools
- Very good knowledge of the Jamf platform (Jamf 200 level)
- Good knowledge of the Intune and Azure AD platforms
- Knowledge of the Bank’s support teams and infrastructure teams, an asset
- French a requirement, English an asset. You will be required to communicate with English-speaking users and providers.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

LI-IN1

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