Level 3 IT Technician

6 months ago

Montréal, Canada GIRO Full time

**Company Description**
Our specialty is optimization And we take pride in our expertise. We leverage our collective intelligence to impact people's lives by enhancing urban mobility efficiency. Our innovative software solutions and expert services in public transportation and postal operations are recognized worldwide.
- This position requires a presence of 4 days per week at our Montreal offices.

As a Level 3 IT Technician, you will play a crucial role in maintaining, supporting, and improving our IT infrastructure. You will collaborate with the IT team within a leading Montreal-based company in its field. You will work in a growing collaborative team and contribute to tackling interesting challenges, including maintaining our new management tools (CMDB, ITSM, and others).

Maintenance and Technical Support:

- Install, configure, and troubleshoot computer hardware such as desktops, laptops, etc.
- Ensure preventive maintenance of IT equipment to ensure seamless service.
- Diagnose and resolve technical problems, whether hardware or software-related.
- Organize and prioritize tasks based on the priorities and needs of various requests.

User Assistance:

- Provide level 2 technical support to internal users by addressing IT-related requests and issues.
- Guide users in software installation, usage, and problem resolution.
- Train users on best practices in cybersecurity and efficient use of available tools.

Documentation and Tracking:

- Keep technical documentation, procedures, and user guides up to date for equipment and software.
- Track incidents, technical requests, and resolutions in a ticketing system, ensuring proper follow-up until complete resolution.
- Keep our hardware and software inventory up to date (CMDB).

**Qualifications**
- Degree in computer science (DEP, AEC, DEC, etc.) or relevant experience.
- Minimum of 5 years of relevant experience.
- Knowledge of the Microsoft Windows® environment.
- Familiarity with VMWare and Microsoft Azure AD environments (an asset).
- Knowledge of Powershell scripting language (an asset).
- Excellent customer service and problem-solving skills.
- Special interest in teamwork and customer contact.

**Additional Information**
At GIRO, you will quickly be integrated and called upon to contribute concretely The well-being and fulfillment of our employees are values that are dear to us. That's why we offer a range of benefits, including:

- Flexible working hours, including telecommuting to promote work/life balance.
- Warm welcome and personalized learning program according to each individual's development and career path needs.
- Several recognition and team-building activities: team breakfasts, yoga or aerobics classes, Christmas parties, sports activities, etc.
- Refund of the OPUS card or parking space.

Looking forward to meeting you
- The masculine generic is used solely to lighten the text._

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