IT Technician

6 months ago


Montréal, Canada Ubisoft Full time

The IT technician will have to provide support to users at both the software and hardware levels. He/She will ensure the sustainability of the software and hardware used by the productions and services of the Montreal studio and will also upgrade the various computer systems.

**Responsibilities**:

- Administer, support and troubleshoot studio hardware (computers, printers, monitors, etc.), software and network operating systems;
- Create and manage users, computer accounts and their access to network resources in “Active Directory”;
- Deploy operating systems and software packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools;
- Install PC hardware components such as graphics cards, RAM, SSDs and hard drives as part of the PC deployment process;
- Configure and support multimedia equipment in conference rooms equipped with videoconferencing systems
- Maintain a current and accurate inventory of hardware, software and technology resources;
- Support teams during moves and various events (training, marketing, etc.)
- Interact with external vendors regarding hardware repair
- Update the knowledge base with newly diagnosed issues and configuration procedures
- Carry out all other related tasks such as receiving & sending packages, supporting the organization of events, maintaining inventory and purchasing general supplies

**Qualifications**
Relevant experience:

- 2+ years of experience in technical user support
- Be bilingual orally and written (French and English)
- In-depth technical experience with PCs, laptops and tablets.

**Skills**:

- Excellent customer service
- Sense of organization
- Ability to manage priorities
- Abilities required to provide in-person and remote IT support.
- Ability to work effectively in a rapidly changing environment
- Team spirit

Knowledge:

- Knowledge of an automated deployment system; MEM/SCCM, AD, OSD, etc.
- Excellent knowledge of Windows 10 - 11 and the Microsoft Office 365 suite
- Knowledge of support software and remote access systems
- Knowledge of working with different types of network equipment (switches, routers, network configurations)
- Knowledge of creative software (Adobe Suite, Autodesk products, Visual Studio, etc.) (asset)
- Knowledge of Mac and Linux operating systems (asset)
- Knowledge of multimedia equipment (asset)
- Knowledge of game consoles and mobile hardware (asset) Training: DEP, AEC DEC in Computer Science

**Additional Information**
Informations supplémentaires



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