Level 2 IT Support Technician

6 months ago

Montréal, Canada Cosmetic Physician Partners Full time

CPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver “remarkable” results that improve the lives of our clients and team members.

**JOB SUMMARY**: The Level 2 IT Support Technician role is to provide technical support and assistance to the CPP corporate team and partner clinics. This includes troubleshooting, resolving technical issues, and ensuring the smooth operation of our IT infrastructure, both remotely and on-site.

**RESPONSIBILITIES**:

- Provide escalation support to Level 1 on Office 365, SharePoint, Teams, OneDrive, Exchange Online, Exchange Server (2010, 2013, 2016), Azure AD, On-Prem AD
- Network management; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
- System administration; technical escalation regarding hardware, appliances, configuration, maintenance, etc.
- Document effectively within tickets and in knowledgebase articles
- Able to communicate technical ideas to non-technical people

**ESSENTIAL SKILLS AND ABILITIES**:

- Minimum of 1-2 years experience in IT support or related field
- Nice to haves: experience with jamf, some macOS/iOS knowledge, experience with MDM, some experience managing small projects
- Experience with Active Directory and Azure AD
- Familiarity with Windows and Mac operating systems and basic networking concepts
- Ability to create and manage user accounts, groups, and permissions
- Knowledge of anti-spam and anti-malware technologies
- Experience with remote desktop software and remote troubleshooting
- Experience troubleshooting and resolving technical issues
- Ability to work independently and in a team environment
- Strong analytical and problem solving skills
- Strong communication and customer service skills
- Flexibility to work on-site as required

**Salary**:
**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Work from home

**Flexible Language Requirement**:

- French not required

**Schedule**:

- 8-hour shift
- Monday to Friday

**Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.**

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