IT Technician Level 3

5 months ago

Montréal, Canada MSP Corp Full time

Whether you're looking for a career change in IT, a company in need of IT support or IT personnel, let Group Access Powered by MSP Corp. be your next step to success. As one of Canada's leading cybersecurity and information technology (IT) services companies, we have a range of services to offer to our diverse clients, large and small.

It also means that we are always looking for qualified and dynamic IT professionals to join our team or our clients.

We are a leading Managed Service Provider (MSP) seeking a highly skilled **IT Technician - Level 3 **for our client located in Montreal, QC. who is the world's leading science enrichment provider for children ages three through twelve. They deliver unique, hands-on science experiences and toys for children, that are as entertaining as they are educational.

**Hybrid position**

**What you will need**:
1. Technical expertise:

- Knowledge of client assistance, including helping and troubleshooting end users with everyday tasks like printing, scanning, patching, and so forth
- Expertise in network infrastructure, including HyperV,Windows AD, DHCP, DNS, File server,File server working with AD, Access permission, Vlans, Wireless, VOIP, TS, VPN, Backup Veeam and so on.
- Expertise in hardware support, including printers, switches, firewalls, APs, Sato label printers, and MFD printers.
- Experience with Microsoft services (Azure, O365, Microsoft Intunes, Microsoft SQL) and Apple business management (ABM).

2. Software Knowledge:

- Windows 10 pro.
- Office 365 and online services.
- Microsoft Dynamic Navision (SQL permission)
- Planet Press Objectif Lune (processes and communication with infrastructure)

**What you will do**:

- Daily Basis
- Verify backup tasks.
- Support and resolve issues.
- Assist people with online files and meetings.
- Make plans with end users to patch and install upgrades on systems. (Including servers, laptops, and iPhones) Collaborate with several departments (Office, HR, Finance, Production, Shipping, Underlay, Project Management, Order Desk) on ongoing projects and modifications.
- Attend project-related meetings (with the project team, VCIO, and GA team).
- Communicate with team daily to follow-up on quotes, equipment, and printer/device care.
- Access cards for clients (doors and gates)
- Monthly Basis
- Inventory
- Prepare folder in One-derive for inventory.
- Set up one-drive folders and set it as default local file location in Excel on Lifts and Handheld scanners.
- Check WIFI connection.
- Assist Inventory team to solve the issues during inventory.
- Reviewing Network documents, System inventories and O365 and modification
- Projects and connections with external providers.
- Coordinate with providers such as VOIP, printers, cameras, alarm systems, internet providers, ERP, and system developers to meet client requests.
- Communicate with GA project teams, sales, and others regarding ongoing projects.

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.

"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."
- Que vous soyez à la recherche d'un changement de carrière en TI, d'une entreprise ayant besoin de soutien en TI ou de personnel en TI, laissez Group Access Powered by MSP Corp. être votre prochaine étape vers le succès. En tant que l'une des principales entreprises de cybersécurité et de services de technologie de l'information (TI) au Canada, nous avons une gamme de services à offrir à nos divers clients, grands et petits.

Cela signifie également que nous sommes toujours à la recherche de professionnels des TI qualifiés et dynamiques pour se joindre à notre équipe ou à nos clients.

Nous sommes un fournisseur de services gérés (MSP) de premier plan à la recherche d'un **Technicien TI - Niveau 3** **hautement qualifié pour notre client situé à Montréal, au Québec. qui est le premier fournisseur mondial d'enrichissement scientifique pour les enfants âgés de trois à douze ans. L'entreprise offre des expériences scientifiques et des jouets uniques et pratiques pour les enfants, qui sont aussi divertissants qu'éducatifs.

**Position hybride**

**Ce dont vous aurez besoin**:
1. Expertise technique:

- Connaissance de l'assistance aux clients, y compris l'aide et le dépannage des utilisateurs finaux pour les tâches quotidiennes telles que l'impression, la numérisation, les correctifs, etc.
- Expertise en infrastructure réseau, y compris HyperV, Windows AD, DHCP, DNS, serveur de fichiers, serveur de fichiers fonctionnant avec AD, autorisation d'accès, Vlans, sans fil, VOIP, TS, VPN, Backup Veeam, etc.
- Expertise dans le support matériel, y compris les imprimantes, les commutateurs, les firewalls, les AP, les imprimantes d'étiquettes Sato et les imprimantes MFD.
- Expérience des services Microsoft (Azure, O365, Microsoft Intunes, Microsoft SQL) et de la ges

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