Bilingual Customer Service Representative

5 months ago

Montréal, Canada Chubb Full time

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:
The Personal Risk Service Centre operating hours are Monday -Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

- Handle broker requests for new lines and endorsements while providing superior customer service;
- Respond to broker inquiries and provide quotes to brokers;
- Conduct regular follow up with brokers for additional policy / client information;
- Review incoming requests, making appropriate decisions and processing accordingly;
- File set-up and maintenance on personal risk system;
- Ongoing liaison with underwriters regarding decisions on accounts;
- Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
- Additional tasks as assigned.

****

Chubb est un leader mondial de l'assurance. Présente dans 54 pays, Chubb offre des assurances de dommages personnelles et commerciales, des assurances accident-maladie complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.

RESPONSABILITÉS PRINCIPALES:
Le Centre du service des risques des particuliers est ouvert du lundi au vendredi, de 8 h 30 à 19 h.

RESPONSABILITÉS PRINCIPALES:

- Répondre aux demandes des courtiers sur les nouvelles soumissions et les avenants, tout en offrant un excellent service à la clientèle;
- Répondre aux questions des courtiers et leur fournir des soumissions;
- Communiquer par courriel et par téléphone avec les courtiers;
- Faire un suivi régulier avec les courtiers pour obtenir des renseignements additionnels sur les polices ou les clients;
- Vérifier les demandes reçues, prendre une décision appropriée relativement à chaque demande et procéder en conséquence;
- Créer et garder à jour des dossiers dans le système du Service des risques des particuliers;
- Maintenir un échange permanent avec la souscription à propos des décisions prises relativement aux comptes;
- Travailler au centre pendant différents quarts de travail, entre 8 h 30 et 19 h, conformément à l’horaire prévu par le superviseur;
- Tâches connexes, telles qu’attribuées.
- Bilingualism in English and French required. Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company;
- College/university degree or equivalent insurance-related education is an asset;
- Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
- Proven customer service skills and ability to work well with people;
- Excellent verbal and written communication skills;
- Proven ability to solve problems independently and with success;
- Ability to work well in a team and to function in a multi-task environment;
- Aptitude for evaluating, analyzing and interpreting information;
- Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
- Strong organizational and time management skills with the ability to follow-up independently;
- High degree of comfort in working with numbers and computer systems;
- At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs. _

***
- Bilinguisme requis (français et anglais). Le bilinguisme en français et en anglais est nécessaire pour assurer une communication efficace avec toutes les parties prenantes de l’entreprise Chubb.
- Diplôme collégial ou universitaire ou formation équivalente dans le domaine des assurances;
- Expérience antérieure en assurance ou en services financiers, un atout;
- Cours PAA terminés auprès de l’Institut d’assurance ou disposition à en su

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