Bilingual Customer Service Representative

7 months ago

Montréal, Canada Chubb Full time

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:
The Personal Risk Service Centre operating hours are Monday -Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

- Handle broker requests for new lines and endorsements while providing superior customer service;
- Respond to broker inquiries and provide quotes to brokers;
- Conduct regular follow up with brokers for additional policy / client information;
- Review incoming requests, making appropriate decisions and processing accordingly;
- File set-up and maintenance on personal risk system;
- Ongoing liaison with underwriters regarding decisions on accounts;
- Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
- Additional tasks as assigned.

****

Chubb est un leader mondial de l'assurance. Présente dans 54 pays, Chubb offre des assurances de dommages personnelles et commerciales, des assurances accident-maladie complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.

RESPONSABILITÉS PRINCIPALES:
Le Centre du service des risques des particuliers est ouvert du lundi au vendredi, de 8 h 30 à 19 h.

RESPONSABILITÉS PRINCIPALES:

- Répondre aux demandes des courtiers sur les nouvelles soumissions et les avenants, tout en offrant un excellent service à la clientèle;
- Répondre aux questions des courtiers et leur fournir des soumissions;
- Communiquer par courriel et par téléphone avec les courtiers;
- Faire un suivi régulier avec les courtiers pour obtenir des renseignements additionnels sur les polices ou les clients;
- Vérifier les demandes reçues, prendre une décision appropriée relativement à chaque demande et procéder en conséquence;
- Créer et garder à jour des dossiers dans le système du Service des risques des particuliers;
- Maintenir un échange permanent avec la souscription à propos des décisions prises relativement aux comptes;
- Travailler au centre pendant différents quarts de travail, entre 8 h 30 et 19 h, conformément à l’horaire prévu par le superviseur;
- Tâches connexes, telles qu’attribuées.
- Bilingualism in English and French required. Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company;
- College/university degree or equivalent insurance-related education is an asset;
- Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
- Proven customer service skills and ability to work well with people;
- Excellent verbal and written communication skills;
- Proven ability to solve problems independently and with success;
- Ability to work well in a team and to function in a multi-task environment;
- Aptitude for evaluating, analyzing and interpreting information;
- Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
- Strong organizational and time management skills with the ability to follow-up independently;
- High degree of comfort in working with numbers and computer systems;
- At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs. _

***
- Bilinguisme requis (français et anglais). Le bilinguisme en français et en anglais est nécessaire pour assurer une communication efficace avec toutes les parties prenantes de l’entreprise Chubb.
- Diplôme collégial ou universitaire ou formation équivalente dans le domaine des assurances;
- Expérience antérieure en assurance ou en services financiers, un atout;
- Cours PAA terminés auprès de l’Institut d’assurance ou disposition à en su

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative speaking German & English** working remotely in Canada, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an...

  • Bilingual Customer Service Representative

    15 hours ago

    Montréal, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members, answering...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Customer Service Representative speaking French and English** working remotely **in Canada**, you’ll be a part of creating and delivering amazing customer experiences while you also...

  • Customer Service Representative

    1 week ago

    Montréal, Canada Acushnet Canada Inc Full time

    Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative. **Job Summary**: Responsible for front line communication with our national accounts, customers and consumers regarding all product, program and availability information. Assist Customer...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative - French-English** working **remotely in Canada**, you’ll be a part of bringing humanity to business....

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Mandarin-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative** speaking Mandarin and English working remotely in **Canada**, you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada True Solutions Full time

    Our well established Insurance client is looking for a bi-lingual (English/French) customer service associates. It is a hybrid role where you may have to go in person to the office a 4-5 times a month. Duties will include: - Answer incoming calls and be detailed in customer service. - Resolve customer questions regarding their claims. Succeeding as a...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English** working remotely **in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Dutch-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Dutch and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada Computershare Full time

    **Voir version française plus bas*** **Location**: Remote Hybrid** This position is currently remote for those that are located in Quebec, near 700 - 1500 Robert Bourassa BLVD. The intention is for this position to eventually become a Hybrid model in the future. **We give you a world of potential** Do you like to help people by finding the answers to...

  • Customer Service Representative

    3 days ago

    Montréal, Canada TNG Full time

    **WHO WE ARE**: TNG is proud to be a part of the **Jim Pattison Group of companies.** The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada. **OUR OPPORTUNITY** TNG is currently...

  • Bilingual Customer Service Representative

    3 days ago

    Montréal, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 5 bilingual Customer Service Representative (French/English) for one of our Fortune 100 Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members,...

  • Bilingual Customer Service Representative

    7 days ago

    Montréal, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Representative to join our...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...

  • Bilingual Customer Service Representative

    1 day ago

    Montréal, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Keir Surgical Full time

    **Représentant(e) du service à la clientèle bilingue** Mobile Instrument Service & Repair (MISR) est une entreprise canadienne en activité depuis 1982. En tant que plus grande entreprise de réparation d’instruments chirurgicaux au Canada, MISR s’engage à être un partenaire complet pour la réparation et l’entretien préventif d’instruments...

  • Bilingual Customer Service Representative

    5 days ago

    Montréal, Canada Plexus Worldwide Full time

    **We're hiring a Bilingual Customer Service Representative (English and French)!** **About the positions** The Customer Service Representative is responsible for handling inbound inquiries from Ambassadors, customers, and potential customers. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada STOITECH Full time

    **Are you passionate about exceptional customer service and an eye for detail? Are you a natural problem-solver who thrives in a fast-paced environment?** We're seeking a skilled Customer Service Representative to join our dynamic team in the growing** printing industry **. In this role, you'll be more than just a customer service rep - a** Project...