Bilingual Customer Service Representative

16 hours ago

Montréal, Canada Plexus Worldwide Full time

**We're hiring a Bilingual Customer Service Representative (English and French)**

**About the positions**

The Customer Service Representative is responsible for handling inbound inquiries from Ambassadors, customers, and potential customers. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer in a prompt and professional manner.

**Who will love this job?**
- **An efficient worker, **you thrive in a fast-paced environment and multitask without breaking a sweat.
- **A great teammate**, you are able to contribute and thrive within a fast-paced environment
- **A** **people person,** you are a customer-focused individual with an ability to understand others.

**What you'll do**
- You will be responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- You will determine the correct course of action to resolve customer issues consistent with company policies and procedures.
- You will respond to inquiries in a pleasant and professional manner setting the expectation and first impression regarding the quality of service that can be expected from Plexus including striving for first-time resolution.
- You will draft written correspondence displaying knowledgeable, professional, and grammatically correct responses.
- You will effectively communicate current company promotions, events, and contests to Ambassadors.
- You will serve as an example of Ambassador Relations' desired behavior and job performance.

**You should have**
- High school diploma or associate degree in Business
- A minimum of one year of experience in customer service or administrative support.
- You are bilingual and can speak fluent English and French
- You have intermediate computer skills including Microsoft Office and MLM software.
- You have the ability to multi-task, set priorities and manage time effectively.
- You collaborate with others and thrive in a team environment while meeting individual goals and expectations
- You have the ability to anticipate obstacles and plan; accordingly, Adept at providing solutions and working in cross-functional areas to facilitate successful completion of projects and written communication skills.

**About Plexus**

Plexus Worldwide is a leading direct-sales company founded in Scottsdale, Arizona, where it remains a top employer and economic driver. For the past 14 years, Plexus had been focused on igniting hope, health, and happiness, through their science-backed nutritional products and skincare, as well as an exciting home-based entrepreneurial opportunity.

As a 6-time Best Places to Work winner, the company enjoys a strong organizational culture and has a deep commitment to giving back to communities in need.

**Our Core Values**

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

- We are One Plexus.
- We are accountable.
- We get the job done right.
- We empower others.

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