Contract Specialist, Regular Full Time, East Region

5 months ago

Ottawa, Canada Home and Community Care Support Services Champlain Full time

**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient's independence and dignity. We also provide long-term care home placement services, and facilitate our patients’ access to the community-based services they need.

**Position Summary**:
The Contract Specialist is responsible for supporting the development, implementation and monitoring of Service Provider Organization (SPO) and Vendor contracts and performance management.

**Primary Responsibilities**:
Working in a small team, the Contract Specialist coordinates the end to end contract process with assigned contract SPOs and Vendors by:

- Responsible for the development, distribution and monitoring of all SPO and Vendors contracts including Specialty Contracts such as Hospice, Private and Home School and Family Managed Health Care (FMHC) contracts;
- Maintains contract related documentation and databases to ensure contract renewals, insurances, and financial statements are up to date in advance of renewal;
- Monitors SPO performance within the context of provincial performance goals defined by the Ministry ensuring service delivery standards and contractual obligations are being met;
- Utilizes a provincial portal and other internal reports, retrieves data and prepares quarterly performance summaries and dashboards for each contracted SPO and Vendor;
- Coordinates and supports quarterly performance meetings with contracted SPOs and Vendors, elevating any major non-compliance issues to the Manager and/or Director and ensuring any follow-up items are addressed appropriately;
- Completes a quarterly annual summary of SPO performance;
- Review, analyse and trending of missed care events, taking necessary actions with service providers to mitigate risk to the patient and the organization;
- Collaborates with Patient Services and Quality regarding SPO/Vendor performance monitoring and improvement opportunities;
- Proposes strategies and coordinates approved problem resolution activities regarding SPO/Vendor contract issues;
- Liaises with SPOs to secure services for patients with gapped care plans and manages waitlist releases in consultation with Patient Services,
- Provides contract expertise and interpretation to staff, management, SPOs and Vendors to ensure contract compliance
- Participates in ad hoc local and regional projects that facilitate organizational process improvement;
- Maintains effective business relationships with SPOs and Vendors to promote quality service and resolve issues;
- Liaises with stakeholders internally and externally to implement best practices within scope of position;
- Supports the internal processes required to set-up SPO contracts in the Client Health Record Information System (CHRIS) to reflect contractual rates, market share and performance metrics in collaboration with the Applications team;
- Acts as the SPO/Vendor contact for health partner gateway (HPG);
- Acts as the departmental contact for HPG;
- Assists with the analytic analysis In the preparation of briefing notes; and
- Performing other related duties as may be required on a less regular basis.

**Education and Experience**:

- University degree in Health Sciences, Supply Chain Management, Health Administration, Health Planning and Business Administration or other relevant program or the equivalent combination of education, training and related experience.
- Certified Supply Chain Management Professional (CSCMP) designation is an asset.
- Project Management Professional (PMP) designation is an asset.
- Bilingualism (French) is considered an asset.
- 2 years’ experience is a similar role.

**Knowledge**:

- Knowledge of concepts, issues, leading practices and procedures for contract administration management, monitoring, and compliance
- Proficiency in data collection, analysis and reporting to support quality monitoring and evaluation strategies
- Demonstrates analytical, critical thinking, conflict resolution and decision making capabilities
- Knowledge of HCCSS’ mandate and its role within the health care system
- Understanding of the Ontario health care system, service delivery models used in the community and the HCCSS’ evolving role and mandate.
- Advanced proficiency in Excel and other Microsoft Office Suite programs
- Sound knowledge of CHRIS functionality
- Self-motivated with demonstrated ability to work effectively, accurately, work independently with mínimal supervision and take initiative within the job scope
- Demonstrated ability to work in and respond to a dynamic and changing environment
- Ability to handle sensitive and confidential information in a discreet and professional manner;
- Excellent time managemen

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