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Contracts Specialist

1 month ago

Ottawa, Canada Home and Community Care Support Services South East Full time

**Company Bio**

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

**Position Summary**

CARE AND BE CARED FOR - THIS IS YOUR HOME
Are you highly organized, self-motivated and have knowledge and experience in contract administration management? Are you passionate about exceptional health care and driven by a desire to help others? If so, you are looking in the right place

Take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals.

Home and Community Care Support Services South East is looking for a Contract Specialist who is responsible for supporting the development, implementation and monitoring of Service Provider Organization (SPO) and Vendor contracts and performance management.

**What will you do?**
- Responsible for the development, distribution and monitoring of all SPO and Vendors contracts including Specialty Contracts such as Hospice, Private and Home School and Family Managed Health Care (FMHC) contracts;
- Maintains contract related documentation and databases to ensure contract renewals, insurances, and financial statements are up to date in advance of renewal;
- Monitors SPO performance within the context of provincial performance goals defined by the Ministry ensuring service delivery standards and contractual obligations are being met;
- Utilizes a provincial portal and other internal reports, retrieves data and prepares quarterly performance summaries and dashboards for each contracted SPO and Vendor;
- Coordinates and supports quarterly performance meetings with contracted SPOs and Vendors, elevating any major non-compliance issues to the Manager and/or Director and ensuring any follow-up items are addressed appropriately;
- Collaborates with Patient Services and Quality, Safety and Risk regarding SPO/Vendor performance monitoring and improvement opportunities;
- Proposes strategies and coordinates approved problem resolution activities regarding SPO/Vendor contract issues;
- Liaises with SPOs to secure services for patients with gapped care plans and manages waitlist releases in consultation with Patient Services;
- Completes a quarterly annual summary of SPO performance;
- Review, analyse and trending of missed care events, taking necessary actions with service providers to mitigate risk to the patient and the organization;
- Provides contract expertise and interpretation to staff, management, SPOs and Vendors to ensure contract compliance;
- Participates in ad hoc local and regional projects that facilitate organizational process improvement;
- Maintains effective business relationships with SPOs and Vendors to promote quality service and resolve issues;
- Liaises with stakeholders internally and externally to implement best practices within scope of position;
- Supports the internal processes required to set-up SPO contracts in the Client Health Record Information System (CHRIS) to reflect contractual rates, market share and performance metrics in collaboration with the Applications team;
- Acts as the SPO/Vendor contact for health partner gateway (HPG);
- Acts as the departmental contact for HPG; and
- Assists with the data analysis in the preparation of briefing notes

What must you have?
- University degree in Health Sciences, Supply Chain Management, Health Administration, Health Planning and Business Administration or other relevant program or the equivalent combination of education, training and related experience.
- 2 years’ experience in a similar role.
- Knowledge of concepts, issues, leading practices and procedures for contract administration management, monitoring, and compliance.
- Proficiency in data collection, analysis and reporting to support quality monitoring and evaluation strategies.
- Demonstrated analytical, critical thinking, conflict resolution and decision making capabilities.
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