Guest Service Manager
6 months ago
Overview:
**Hey, want to be part of the family?**
**East Side Mario’s is looking for a Guest Service Manager for our Ottawa Location to join our happy family**
East Side Mario’s is all about good food, family, friends and fun. It’s a lively place where folks can relax and enjoy their favourite Italian food in a warm and friendly atmosphere. It’s also a rewarding place to work for energetic people with a great personality and a knack for keeping guests happy. Whether you’re interested in a full-time career or a part-time position, we’ll recognize your hard work and support you in your personal and professional development.
**What you will do in this role**:
- Foster a positive work environment that supports and promotes exceptional Guest-focused service
- Evaluate the effectiveness and report on the metrics of all programs to the General Manager
- Manage teammate relations including recruitment, scheduling, training & developing, coaching and recognition
- Manage front of house, according to East Side Mario’s steps of service
- Promote a work environment for employees that is healthy, safe and based on respect and trust
**What we are looking for**:
- Days, Evenings, weekends and holidays
- Previous management experience working in a high-volume casual dining restaurant
- Post-secondary education is a bonus
- Excellent communication and organizational skills
- Exceptional business acumen and team building skills
- Experience with orders, schedules and costing
**What’s in it for you**:
- 20% employee discount dining card valid at participating Recipe brands
- A chance to be part of a close-knit team that feels like family
- Competitive wages
- Growth and development opportunities within the restaurant
- Career advancement opportunities with a company that owns some of Canada’s most iconic brands
Some opportunities may exist with our Franchise partners, which are independently owned and operated.
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
-
Guest Experience Centre Consultant
6 months ago
Ottawa, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...
-
Bilingual Guest Experience Centre Consultant
6 months ago
Ottawa, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...
-
Guest Service Manager
2 months ago
Ottawa, Canada DoubleTree by Hilton Downtown Ottawa Full time**Job Overview** Responsible for delivering exceptional service to every guest by providing memorable experiences and going the extra mile. Collaborates effectively with team members both within and outside the department. Additionally, assists the Front Office Manager in ensuring the Front Office operates efficiently and smoothly. Under the Front Office...
-
Guest Services Manager
6 months ago
Ottawa, Canada Holiday Inn Ottawa Downtown Parliament Hill Full time**Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...
-
Guest Service Manager
3 months ago
Ottawa, Canada Shoeless Joes Vaughan Full timeThe Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...
-
Guest Services Manager
6 months ago
Ottawa, Canada Germain Hotels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Services Manager
7 months ago
Ottawa, Canada Germain Hôtels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Service Manager
7 months ago
Ottawa, Canada The Metcalfe Hotel Full timeThe Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. RESPONSIBILITIES - Responsible...
-
Assistant Guest Services Manager
6 months ago
Ottawa, Canada Hotel Alt Ottawa Full time**JOB SUMMARY** The Assistant Guest Service Manager (AGSM), under the direction of the Guest Services Manager (GSM) is responsible for assisting with the contribution to the delivery of the highest level of guest service and ensuring that standards are maintained for all position within the Front Office. The AGSM supports the GSM in guiding all front desk...
-
Senior Guest Service Manager
4 weeks ago
Ottawa, Ontario, Canada Brookstreet Hotel Full timeAbout Brookstreet HotelBrookstreet Hotel is a leading hospitality provider, committed to delivering exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests.Salary InformationThe estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and...
-
Duty Manager
6 months ago
Ottawa, Canada Marriott Ottawa Full time**DUTY MANAGER** **BE PART OF MARRIOTT OTTAWA’S FUTURE** Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where...
-
Guest Service Agent
2 months ago
Ottawa, Canada Quality Inn Full time**Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...
-
Guest Services Supervisor
6 months ago
Ottawa, Canada Westmont Hospitality Group Full time**Job Summary** The incumbent will assist in Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...
-
Guest Services Representative
6 months ago
Ottawa, Canada Arc. The Hotel Full timeCurrently looking to hire a full time Guest Service Representative. Must be available for all shifts, AM (7am to 3pm), PM (3PM - 11PM) And Overnight (11PM - 7AM). **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s...
-
Guest Services Representative
6 months ago
Ottawa, Canada Westmont Hospitality Group Full timeThe Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...
-
Guest Service Agent
6 months ago
Ottawa, Canada Marriott Hotel Full time**GUEST SERVICES AGENT** **REPORTS TO**:Guest Services Manager **BE PART OF MARRIOTT OTTAWA’S FUTURE** Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality....
-
Guest Services Representative
7 months ago
Ottawa, Canada Holiday Inn Ottawa Downtown - Parliament Hill Full time**Guest Service Representative is needed starting immediately with weekday and weekend availability.** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the...
-
Guest Services Representative
7 months ago
Ottawa, Canada Westmont Hospitality Group Full time**Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...
-
Guest Service Specialist
6 months ago
Ottawa, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time**Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by...
-
Guest Services Associate
6 months ago
Ottawa, Canada Marriott International, Inc Full time**Additional Information** Full Time **Job Number** 24009322 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...