Key Accounts Manager

2 weeks ago

Concord, Canada Kohl & Frisch Limited Full time

**POSITION: Key Accounts Manager**

**STATUS: Full-Time**

**LOCATION: Kohl & Frisch Limited (Concord, ON)**

**REPORTS TO: VP, Key Accounts**

**DEPARTMENT: Key Accounts**

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

**Primary Role of This Position**

The Key Accounts Manager is responsible for the day-to-day relationship with clients of Kohl & Frisch, as assigned. This includes some contract management, promotional activity, and issues management. The Key Accounts Manager will maintain an awareness of all activities that contribute to client satisfaction. The overall goal is to build and maintain positive relationships with key contacts in head office/regional offices, to meet or exceed elements in the contract and to seek more business as appropriate. It is equally important to balance client needs with the interests of Kohl & Frisch for cost effective service delivery and continuous improvement initiatives.

**Major Responsibilities**

+ Build and maintain strong relationships with key accounts by understanding their needs, objectives, and business strategies.

+ Key point of contact between K&F and the client.

+ Identify opportunities to expand and grow business within existing key accounts.

+ Collaborate with internal departments to mitigate risks and resolve issues.

+ Develop strategic account plans to align the company’s objectives with the clients’ goals.

+ Manage customer initiatives with a focus on revenue generation, value-added service, and process improvement.

+ Manage key customer metrics and scorecard, including but not limited to the following measures:

- Overall client satisfaction
- Sales revenue based on year-over-year growth and annual targets
- Promotional program performance
- Fill rates, shortages, overages, and returns as a percentage of orders fulfilled
- Revenue growth

+ Chair weekly meetings to resolve operations issues (complaints) interdepartmentally.

+ Work closely with various teams to address customer concerns promptly and provide satisfactory resolutions.

+ Chair monthly project meetings to address process improvement opportunities, automation and technology enablers to improve the customer experience.

**Education and Experience**

+ College or university education: business administration, health, marketing, or equivalent experience

+ 10+ years of managing commercial or corporate client relationships

+ 5+ years of experience in managing direct reports

+ Pharmaceutical and/or retail background preferred

**Qualifications**

+ Dynamic leadership skills, performance management, coaching and mentoring ability

+ Strong customer service skills, strategic ability and critical thinking

+ Communication and presentation skills, ability to share information and to influence positive outcomes

+ Conflict resolution and negotiation skills

+ Demonstrated analytical and problem-solving ability

+ Project management and process improvement exposure

+ Solid priority management and time management skills

+ PC skills (Microsoft Word, Excel, PowerPoint)

**How to Apply**

If you are interested in applying, please submit a cover letter and a résumé by Tuesday September 5, 2023.

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Concord, ON L4K 2R5

Application deadline: 2023-09-05
Expected start date: 2023-09-11

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