Client Account Manager

4 months ago

Toronto, Canada UP Fundraising Full time

As a Client Account Manager you play a pivotal role in the success of our campaigns and our

client partnerships. You will be the main point of contact on campaigns with our partners and

internal team members; the key to success in this role is establishing strong relationships

with both groups. Reporting directly to the Director of UP Fundraising and working closely

with field operations, the Account Manager will maintain a level of autonomy and decision
- making, and therefore must be a confident, solutions-oriented, assertive leader, who can

their work, is detail oriented, doesn't shy away from a challenge and has strong verbal and

written communication skills.

**Responsibilities**:

- Build strong relationships with clients and operate as day-to
- day client contact.
- Strategically manage internal team, agency resources and workflow process, to ensure
- excellence across programs.
- Prepare and review activity reports and status reports for clients, providing program analysis,
- insights and top line trends.
- Develop and execute critical paths for program launch, while adhering to timelines and ensuring
- high-quality delivery.
- Exhibit an understanding of clients’ needs with an ability to anticipate concerns, obstacles and
- relationship needs.
- Take an active role in building a positive team culture.
- Ability to identify business growth opportunities with existing clients and assist in new business
- development initiatives with team members
- Keep up to date on sector news and trends with an ability to translate those into insights and
- strategy for clients.

**Qualifications**:

- 2+ years experience with marketing/advertising agency experience in an account management
- role or equivalent is required.
- Strong relationship builder and a natural problem solver.
- Highly developed interpersonal and communication skills (both written and verbal).
- Strong project management skills with the ability to juggle a high volume of work while managing
- competing requirements.
- Superior organizational and time management skills with a strong attention to detail.
- Demonstrated strategic thinker with the ability to take the lead on projects.

**Benefits of working with us**:

- Health and Dental benefits package opportunities
- 60K base + bonus
- Ongoing support
- Development and growth opportunities
- Paid vacation
- Social events
- Hybrid work model

FYV8ofpB54

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