Client Account Supervisor

5 months ago


Toronto, Canada Starcom Full time

Job Description

Our business is growing quickly rapidly and we’re looking for new talent to join our team. We are seeking an Account Supervisor who has a passion for digital advertising, a strong understanding of the hospitality and hotel industry/and or tourism and has exceptional client service skills.

Role 

The Account Supervisor works closely with the rest of the digital marketing teams acting as the main client contact. You are responsible for having a deep understanding of client business needs, looking at travel tourism trends and being able to relate those back to performance across digital channels. In addition to this you will manage the workflow and help delegate project management across all media teams. 

Admin & Financial Responsibility 

Accountable for the overall financial and administrative health of the account  Assists in setting annual revenue targets. Flags updates or shifts to the forecast throughout the year 

Technical Skillset

Strong general understanding of media planning and digital marketing tactics Ability to make recommendations based on historical performance Ability to speak to digital marketing metrics and answer high-level client questions regarding performance

Project Management  

Drives for clear, timely, complete client briefs  Oversees projects from start to finish - owns the timelines; establishes resource requirements; communicates changes, risks, and threats in a timely manner  Connects with clients on all timelines and deliverables 

Brand Stewardship 

Knows the clients’ products and services, the customer, and the competitive landscape  Understands the dynamics and drivers of the business and key business metrics  Appraises work and requests for work against the business and marketing priorities, and recommends changes in direction if needed  Nurtures client relationship and champions agencies work 

Business Leadership 

Identifies organic growth opportunities and new ways of working with clients  Has an understanding of digital media and can confidently talk about paid search, social and display/programmatic  Identifies gaps in agency or team processes and recommends improvements that will better service the clients' needs  Monitors marketing and industry news, trends, and award-winning work  Shares POVs that may interest or inspire our clients 

People and Relationships 

Builds strong, collaborative and trusting relationships with clients  Effectively delegates to media teams while remaining accountable for the successful delivery of the work  Strong background client management

Professional Skills 

Manages own workload through delegation and collaboration.  Manages conflicts, provokes discussions, exercises empathy when needed and able to make difficult decisions. Effectively communicates thoughts and ideas; simplifies complexity.

Qualifications

Minimum of 5-6 Years client service experience  Experience in Hospitality and Tourism Marketing an asset  Understanding of Digital Advertising and Media
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