Help Desk Support

3 months ago

Edmonton, Canada Hyperlink Full time

This position is ideal for an ambitious IT professional at the beginning of their career, who is willing to learn new things, while assisting customers in a fast paced environment. As a lead member of our Help Desk Team, you will be responsible for providing day-to-day support for our customer user support requests, investigating incidents and providing troubleshooting expertise to resolve issues as they arise using Zen Desk.

Characteristics: IT credential or degree; networking training desired Willingness to learn skills and new technical domains Positive and out-going Willingness to talk to customers and help solve problems Valid drivers license with offsite visits required within Edmonton Competitive salary at a junior position

**Experience with**:

- PC hardware set-up, installation and general maintenance
- Remote access troubleshooting; passwords to simple PC operations
- Active Directory, VPN, storage and back up technologies
- VMWare, Exchange, SQL would be an asset Diploma in IT
- A+ and ITIL certifications
- N+ would be an asset

**Added bonus, you have an interest in**:

- Satellite technology and communications
- Emerging low-earth orbit (LEO) technology such as Starlink

Pay: $18.59-$22.00 per hour

Work Location: In person

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