Help Desk Analyst

5 months ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

Our Client is seeking a Senior Application Support Analyst to work directly with end users (both internal and external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive experience with stakeholder relations.

Resource will work remotely, though must be available for onsite meetings when required. Though onsite meetings would be rare. While this role is remote, must be Canadian Citizen and work within Canada at all times. Must be able to pass an enhanced security check and have continuous residency in Canada for at least the last 3 years.

**Skills**
- MS Office Suite, SharePoint, Browsers, Documentation

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
- Proposed resource has agreed to an Enhanced Security Check upon contract award.
- Must have the last 3 years continuous residency in either Canada or United States as minimum.
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. (4+ years)
- Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (4+ years)
- Experience working with Microsoft Office tool suites. (4+ years)
- Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher. (1+ year)
- Excellent verbal and written communication skills and ability to interact professionally with a diverse group.
- The ability to learn quickly, problem solve/troubleshoot, work independently and in a team.

**Nice To Have Skills**
- Experience developing and delivering user manuals and training materials. (1+ year)
- Experience documenting user requirements, business processes, and workflows. (1+ year)
- Experience in planning/performing/monitoring User acceptance testing. (1+ year)
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (1+ year)
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (1+ year)

**Location**
- Edmonton/Remote

**Work Environment**
- 1 year with 1 possible 6-month extension

**Hourly Rate**
- Negotiable

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