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Help Desk Analysts
3 weeks ago
**Description**
**Skills**
- Help Desk Software, UAT, Training materials
**Type**
- Contract
**Experience Required/Mandatory Skills**
- Experience supporting and collaborating directly with stakeholders and internal business areas. Ability to coordinate and communicate necessary information well to all clients. (4+ years)
- Experience as an Application Help Desk analyst working with stakeholders external to the organization. (4+ years)
- Experience working with Microsoft Office suite of tools. (4+ years)
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT (4+ years)
- Proposed resource must work from within Canada, due to network and data security issues. Standard Hours of work are 08:15 - 16:30 Alberta time
**Nice To Have Skills**
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (1+ year)
- Experience in planning/performing/monitoring User Acceptance testing. (1+ year)
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (1+ year)
- Experience developing, reviewing and delivering user manuals and training materials. (1+ year)
- Experience documenting user requirements, business processes, and workflows. (1+ year)
- Experience working with MS SharePoint sites (1+ year)
**Location**
- Edmonton/Hybrid
**Work Environment**
- 2 years with 1 possible 6-month extension
**Hourly Rate**
- Negotiable
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