IT Help Desk Specialist

3 weeks ago


Edmonton, Alberta, Canada Epic IT Security Ltd. Full time
Job Summary:

Epic IT Security Ltd. is seeking a highly skilled IT Help Desk Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting computer issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot computer issues, including hardware and software problems
  • Configure and maintain computer systems, including hardware and software upgrades
  • Develop and implement procedures for resolving technical issues
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • Bachelor's degree in Computer Science or a related field
  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates.


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