IT Help Desk Specialist
3 weeks ago
Epic IT Security Ltd. is seeking a highly skilled IT Help Desk Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting computer issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Provide technical support to employees via phone, email, or in-person
- Troubleshoot computer issues, including hardware and software problems
- Configure and maintain computer systems, including hardware and software upgrades
- Develop and implement procedures for resolving technical issues
- Collaborate with other technical teams to resolve complex technical issues
- Bachelor's degree in Computer Science or a related field
- 1-2 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates.
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