![Adaptive Technical Inc.](https://media.trabajo.org/img/noimg.jpg)
Support Desk Specialist
5 days ago
Support Desk Specialist
Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support.
Reporting to the Customer Service Manager, the Support Desk Specialist will maintain strong relationships with our clients while providing remote technical assistance and guiding customers through the resolution process. As part of the team, our specialist must be comfortable working with a high-end ticketing system and remote access tools. Additionally, as our users span the Lower Mainland, our team and this role have flexible hours to support all, along with after-hours support.
RESPONSIBILITIES:
- Provide hardware, software, and connectivity support to end-user equipment (e.g. desktop, laptop, tablet, mobile equipment), while ensuring adherence to Corporate IT standards.
- Install, configure, maintain, and troubleshoot PC system hardware and software
- Manage Active Directory / Exchange / Office 365 user accounts
- Maintain asset inventory
- Malware and virus removal
- Travel to customer sites may be required periodically
- Maintain knowledge of and acquire new skills in technologies which add value to areas of direct responsibility
- Participate in after-hours support schedule and flex hours as needed
**REQUIREMENTS**:
- Minimum of 3 years’ experience in an IT technical helpdesk or similar environment, including experience dealing with vendors to open and resolve tickets
- Strong verbal communication and interpersonal skills to work with all levels of staff
- Superior customer service mindset
- Analytical problem-solving skills
- Basic router and switch knowledge
- Strong understanding of Windows File and Folder level permissions
- Experience working with: Active Directory, Mobile Device Management, Backup systems, Windows 7/8/10, Windows Server 2012/2016/2019, Microsoft 365 platform including Office 365, Virtual environments, IOS, and Android Operating Systems
- Experience supporting VPN, DNS, DCHP and Wireless networks
- Post-secondary education in a related field would be considered an asset
- Current MCSA, A+, and Network+ certification would be considered an asset
**Job Types**: Full-time, Permanent
**Salary**: $50,000 - $55,000 per year
Work remotely
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Vision care
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Do you currently reside in the BC lower mainland/GVRD?
**Experience**:
- IT Support: 3 years (required)
Licence/Certification:
- BC Drivers license (required)
Work Location: In person
-
Instructional Support Centre Specialist
2 months ago
Burnaby, Canada Alexander College Full time**TITLE: Instructional Support Centre Specialist (ISCS)** **POSITION OVERVIEW**: Under the direction of the Instructional Support Centre Supervisor (ISCS), the Instructional Support Specialist will be responsible for supporting faculty, staff, and students with issues arising from digital learning resources. The Specialist will also support the...
-
End User Support Specialist
1 week ago
Burnaby, Canada Happy Planet Foods Inc Full time**ROLE**:End-User Support Specialist **REPORTS TO**:IT Operations Manager **LOCATION**: Burnaby We are looking for an **End User Support Specialist **to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user...
-
Application Support Specialist 2
3 weeks ago
Burnaby, Canada BC Hydro Full timePowered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...
-
Accounting Support Specialist
2 months ago
Burnaby, Canada CommonsenseHR Full timeRole: The Accounting Support Specialist is a member of the LCN Accounting Team and is responsible for maintaining timely, accurate, and relevant financial, vendor, customer, and employee information in support of the objectives of the Strategic Plan. Supervision Received: This position reports to the CFO. Supervision Provided:...
-
End User Support Specialist
21 hours ago
Burnaby, Canada Happy Planet Foods Full timeROLE: End-User Support Specialist REPORTS TO: IT Director LOCATION: Burnaby We are looking for an End User Support Specialist to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset...
-
IT Help Desk
2 months ago
Burnaby, Canada Vtech Solution Inc Full timeHi, This is Anjali from vTech Solution, Inc. Hope you are doing well. Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. Hope you are doing well. **Title : IT Help Desk** **Location : Burnaby, British Columbia** **Duration : 3 months (Possibility of...
-
IT Help Desk
2 days ago
Burnaby, Canada Vtech Solution Inc Full timeHi, This is Anjali from vTech Solution, Inc. Hope you are doing well. Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. Hope you are doing well. **Title : IT Help Desk** **Location : Burnaby, British Columbia** **Duration : 3 months (Possibility of...
-
Support Specialist
2 weeks ago
Burnaby, Canada Payroll Guardian International Inc. (PGi) Full timePGi is looking for a Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in processing pay, answering questions and resolving challenges. **Responsibilities** - Manage biweekly/semi-monthly/monthly payroll processes; prepare payroll submissions for premium service clients, and thoroughly review and...
-
Help Desk Support Technician
2 weeks ago
Burnaby, Canada SUMMIT TOOLS Full timePosition Title**:HELP DESK SUPPORT TECHNICIAN** Job Type**:FULL-TIME, PERMANENT** Location**:BURNABY** Compensation**:$22 - $24 per hour based on experience** **SUMMIT TOOLS** We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store...
-
Technical Support Specialist
7 days ago
Burnaby, Canada Umbrella IT Services Full timeUmbrella I.T. Services is a growing managed service provider that has been in business for 10 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...
-
Technical Support Specialist, Umo
3 weeks ago
Burnaby, Canada Cubic Corporation Full timeBusiness Unit: Cubic Transportation Systems Company Details: We’re looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers to support the onboarding and customer success of public transit agencies subscribing to Umo, Cubic’s...
-
Faculty Support Specialist
4 weeks ago
Burnaby, Canada Alexander College Full time**TITLE: Faculty Support Specialist (FSS)** **POSITION OVERVIEW**: Under the direction of the Instructional Support Centre Manager (ISCM), the Faculty Support Specialist will be responsible for supporting faculty and staff with issues arising from digital learning resources. The Specialist will also support the Instructional Support Centre Coordinator...
-
Sales Support Specialist
3 weeks ago
Burnaby, Canada HEMLOCK PRINTERS Full timeWe are expanding our Sales Team and have a job opening for a Sales Support Specialist. The Hemlock Sales Support Specialist provides daily support to both our US and Canadian Sales Teams while managing an evolving list of house accounts. The role is responsible for a wide range of duties as the lead administrative representative, working with many internal...
-
IT Support Specialist
2 months ago
Burnaby, Canada Svante Full time**About Svante** Svante is a purpose-driven, rapidly growing clean technology company based in Burnaby, BC, Canada, and we’re on a mission to help the world reach net zero with filters and machines that capture and remove CO2 from industrial emissions and the air. We’re a collaborative, diverse group of people who care about the planet and, through our...
-
Service Desk Analyst
2 weeks ago
Burnaby, Canada BC Housing Full time**Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...
-
Service Desk Analyst
7 days ago
Burnaby, Canada BC Housing Full time**Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5685** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...
-
IT Edi Support Specialist
3 days ago
Burnaby, Canada Watson Gloves Full time**Are you interested in growing your career with Watson Gloves?** Who We Are: With 105 years of experience, Watson Gloves is Canada’s single source for hand protection: at work, at home, at play. We are a **Family **-owned company that is committed to providing **Authentic **and **Fun **experiences for our people and our customers that **deliver above and...
-
Product Support Specialist
2 weeks ago
Burnaby, Canada Kodak Full time**Mission**: Drive expertise and knowledge development across all internal service teams and enhance the effectiveness and - knowledge of our customers using Kodak Products.**Position Summary**: The Product Support Specialist (PSS) plays a key role in product understanding, service development, and - knowledge delivery of an assigned product. This role will...
-
Technical Support Specialist
1 month ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
-
Technical Support Specialist
1 month ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...