IT Support Technician

5 months ago

Burnaby, Canada Alexander College Full time

**TITLE: IT Support Technician**

**POSITION OVERVIEW**: We are looking for a full-time, permanent IT Support Technician who will be responsible for general oversight of the regular day to day functioning of IT services at one or more of the College’s campuses. The Technician is therefore the main point of contact for many employees’ IT needs on an ongoing basis.

**WHY JOIN US**:

- Group extended health, dental, and life benefits
- GRSP matching contributions
- Professional Development encouragement and reimbursement
- Employee engagement events and activities
- Employee Assistance Program
- Facilities: Brand new campus and office space that emphasizes a culture of environmentally friendly practices. Secure bike lockers and shower.
- Supportive, friendly, and encouraging team of people

**WHO WE ARE**: Alexander College is a private post-secondary institution serving approximately 4,000 students every year. Students choose to study at Alexander College to complete their Associate or Arts or Science degree or take a variety of University Transfer courses. We strive for excellence in higher education for students from many cultural backgrounds and language abilities by providing university transfer courses and degree programs, individual support services, and campus activities to foster local and global community engagement.

**REQUIREMENTS**:

- Diploma or Degree in a relevant field;
- Minimum 2 years of experience in a technical support capacity.
- Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);
- Experience maintaining a ticketing and inventory system.

**RESPONSIBILITIES**:

- Attend such meetings as are necessary for the College’s general development. These typically include monthly staff meetings and monthly IT Division meetings.
- Reports incident conditions immediately to senior/lead staff to expedite restoration of service or to eliminate the potential for a service disruption situation
- Generates detailed Incident or Service Tickets
- Notifies staff and provides regular updates on major system issues
- Oversees basic operational processes and verification including desktop hardware and operating systems (e.g. Win 10) and standard suite of software (e.g. Office365) patches
- Maintains Active Directory new users, server health reviews for student network
- Monitors IT facilities including projectors, screens, and printers to ensure IT equipment operates consistently

**HOW TO APPLY**:

- Other titles for this role: Computer Support Specialist, Help Desk Technician, Desktop Support Technician, Information Technology Technician, Technical Support_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC V5H 4T6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical support: 2 years (preferred)

Licence/Certification:

- A+ Certification (preferred)

Work Location: In person

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