Technical Support Specialist- Wz

4 weeks ago

Burnaby, Canada Hyundai Full time

Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO
The overall purpose of this position is to provide Hyundai vehicle technical support to the Company’s Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner.
HOW WILL YOU MAKE AN IMPACT
- Respond to dealership requests for technical assistance via phone or electronically
- Advise dealership technicians on appropriate repair actions
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Follow standard help desk procedures
- Log all help desk interactions
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with vehicle systems information, changes and updates
- Document and escalate emerging quality issues from the field

WHAT YOU WILL BRING TO THE ROLE
- Excellent Automotive Technical skills
- Knowledge of vehicle diagnostic methods and equipment
- Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systems
- Automotive Master Technician (or equivalent)
- Experience with teaching/coaching technical aptitudes
- Knowledge and experience of customer service practices
- 5 - 7 years of relevant experience in the same or similar positions.
- Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.

WHAT HYUNDAI CANADA CAN OFFER YOU
- Award-Winning Work Culture
- Health Benefits Start Day One
- Vehicle Leasing Program
- Flexible start times and Hybrid working environment.
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support

WHAT HAPPENS NEXT
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
**Hiring Range**: $72,500 - $100,000

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

  • Support Desk Specialist

    3 weeks ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • Technical Support Specialist, Umo

    2 weeks ago

    Burnaby, Canada Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: We’re looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers to support the onboarding and customer success of public transit agencies subscribing to Umo, Cubic’s...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. **FortiAnalyzer - Centralized Logging & Reporting** **FortiManager - Centralized Configuration Management** The specialist will also interface with our QA and software...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Beckhoff Automation Full time

    **Position**:Technical Support Specialist **Location**:Burnaby, British Columbia **About Beckhoff**: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes...

  • Zone Warranty Support Manager

    2 weeks ago

    Burnaby, Canada Hyundai Full time

    Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership...

  • Technical Support Specialist

    1 week ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Technical Support Specialist

    1 week ago

    Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    **Why Gulf & Fraser?** - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes...

  • Technical Support Specialist Lead

    6 days ago

    Burnaby, British Columbia, Canada Fortinet, Inc. Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. Your expertise in troubleshooting and resolving complex technical issues will be invaluable to our team.Responsibilities:Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE.Analyze and provide recommendations for...

  • IT Technical Specialist

    4 weeks ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **IT Technical Specialist** **Department**: IT **Reports to**: CEO/Owner Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. As the IT Technical Specialist, you will be instrumental in managing technical relationships with clients, ensuring high levels of client...

  • IT Technical Specialist

    2 weeks ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **IT Technical Specialist** **Department**: IT **Reports to**: CEO/Owner Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. As the IT Technical Specialist, you will be instrumental in managing technical relationships with clients, ensuring high levels of client...

  • IT Technical Specialist

    3 weeks ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **Department**: IT **Reports to**: CEO/Owner Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. As the IT Technical Specialist, you will be instrumental in managing technical relationships with clients, ensuring high levels of client satisfaction, and driving...

  • Security Systems Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Fusion Security Full time

    At Fusion Security, we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Xplor Full time

    **Company Description** Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...

  • Technical Sales Specialist

    2 weeks ago

    Burnaby, Canada Polyga Inc. Full time

    **About Polyga** **Job Summary** The Technical Sales Specialist will be working at our offices in Burnaby and will be responsible for managing the technical sales process. This includes customer qualification, responding to inbound requests, evaluating the customer’s technical needs, and recommending appropriate technical solutions. The Technical Sales...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Fusion Security Full time

    At Fusion Security, we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Fusion Security Full time

    At Fusion Security, we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including...

  • Process Change Specialist Bhjob13022 12157

    4 weeks ago

    Burnaby, Canada Ignite Technical Resources. Full time

    Process Change Specialist - Contract position in Burnaby (hybrid model): On behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for a **Process Change Specialist **with our client** **for a **contract opportunity**. **Role Description**: The change specialist is expected to support, guide, coach, and closely collaborate with the...