Security & Emergency Services Technician

7 months ago

Burnaby, Canada BC Housing Full time

**Position Summary**:
**SECURITY & EMERGENCY SERVICES TECHNICIAN**

**Job ID: 5385**

**REGULAR/FULL-TIME**

**Location: BURNABY, BC**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**SECURITY & EMERGENCY SERVICES TECHNICIAN**:
**($49,944.28 - $56,796.64 Annually)**

***

Reporting to the Director, Security and Emergency Services (SES), the Security and Emergency Services Technician position provides technical support and expertise to staff on Closed Circuit TV (CCTV) and Digital Access Control (DAC) systems, equipment, and software at regional offices and housing developments across the province. He/she/they assist site staff with troubleshooting issues, reviews technical contracts for accuracy, investigates technical issues as well as develops security tools and resources. The incumbent works closely with site staff, security system contractors, IMT and other business units to ensure that any new technologies or changes to technologies are deployed as seamlessly as possible.

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- Diploma in Information Technology, Computer Science or other relevant field.
- Considerable experience with security systems, participating in technical projects and working in a Microsoft Service Desk environment.
- Or an equivalent combination of education, training and experience acceptable to the employer.

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Considerable knowledge in technical configuration, implementation and support experience with the following CCTV and DAC software and technologies:

- 3xLogic VIGIL Video Management System and Vigil Central Management (VCM)
- Identiv Freedom Access Control software
- Microsoft
- Considerable technical knowledge of desktop, laptop and mobile technologies
- Sound knowledge of project management
- Sound knowledge of new technology trends and opportunities
- Excellent organizational, analytical and problem-solving skills
- Excellent communication, facilitation, and interpersonal skills
- Excellent customer service skills
- Ability to provide knowledge, expertise, training, and advice to staff regarding security systems technologies
- Ability to create both end user and technical documentation
- Ability to work independently with minimum supervision as well as work effectively as part of a team
- Ability to excel working under pressure to meet deadlines and changing priorities
- Ability to use sound judgement in analysing problems and identifying weaknesses in services, policies and procedures.
- Ability to be sensitive to the diverse perspectives of stakeholders (Indigenous peoples, racialized groups, people with disabilities, immigrant populations, 2SLGBTQ+ communities, etc.) and resolve conflicts in service delivery or program

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