Account Specialist

3 weeks ago

Quebec City, Canada VF Corporation Full time

**Account Specialist**: Become the Newest Member of the VF Family

The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and all departments included within the company as necessary. The Specialist sometimes works as a team and sometimes independently to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.

**How You Will Make a Difference**:
Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.
Provide excellent customer service by offering product specification and product availability information. Assist customers with order selection and customer requirements to meet departmental goals.
Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.
Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.
Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).

**Years of Related Professional Experience**: Three to five years of experience preferred

**Educational/ Position Requirements**:
High school diploma or equivalent education; Associate’s degree preferred
Bilingual (French and English) required
Proficient PC skills including Microsoft Office
Knowledge of SAP and Cognos reporting preferred
Customer service oriented
Ability to learn and adaptable
High attention to detail
Excellent verbal and written communication skills
Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others. bilingual (French and English) required
Must be a self-starter with a proactive working style

**Special Physical and/or Mental Requirements**:
May require extensive sitting and use of keyboard/computer with a use of a phone headset
May require overtime as needed to meet demand/schedule.

**Spécialiste des comptes**: Devenez le tout dernier membre de la famille VF

Le spécialiste des comptes travaille en partenariat avec les représentants commerciaux d'une marque pour gérer les comptes et leur base de commandes, en fournissant un service client au compte et au représentant à travers les différentes étapes du traitement des commandes. Le spécialiste des comptes communique et collabore avec le service commercial, le client, le centre de distribution et tous les services de l'entreprise si nécessaire. Le spécialiste travaille tantôt en équipe, tantôt de manière autonome, afin de s'assurer que les produits sont correctement commandés, tarifés, étiquetés, traités et expédiés dans les délais impartis.

**Comment vous allez changer la donne**:
Gérer efficacement le carnet de commandes assignés en saisissant, révisant et validant les commandes à traiter. Si nécessaire, assister les autres membres de l'équipe dans la saisie des commandes.
Fournir un excellent service à la clientèle en donnant des informations sur les spécifications et la disponibilité des produits. Aider les clients à sélectionner leurs commandes et répondre à leurs besoins afin d'atteindre les objectifs du département.
Assister de manière proactive les clients, les représentants commerciaux, les membres de l'équipe de direction ou les collègues en cas de demandes de renseignements ou d'informations, ou dans la résolution de problèmes complexes.
Identifier et étudier les problèmes liés aux produits/services et communiquer efficacement et en temps utile avec tous les partenaires commerciaux afin de trouver une solution et/ou un plan d'action.
Analyser, examiner et traiter les demandes d'autorisation de retour et de crédit, en veillant à l'exactitude de la facturation pour tous les bons de commande.
Faire preuve d'une étiquette de gestion des conversations professionnelles avec les clients internes et externes en répondant aux appels entrants des clients dans la file d'attente téléphonique du département.
Assurer un rôle de soutien et de ressource pour les activités quotidiennes au sein du département et participer à des projets spéciaux selon les besoins (suivi des clients,

  • Accounting Specialist

    4 weeks ago

    Quebec City, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Account Specialist, Women's Health

    5 days ago

    Quebec City, Canada Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Account Specialist

    4 weeks ago

    Quebec City, Canada Scandinavian Building Services Full time

    Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for 60 years. In 1982, it began as a small family business owned and operated in Edmonton, Alberta, providing comprehensive maintenance and maintenance of buildings across Canada today. We attribute our success to staying true to our core values of service,...

  • Accounting Specialist III

    2 months ago

    Quebec, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a bilingual Accounting Specialist III to fill a 12-month contract located in Montreal. Please note this position is currently a hybrid work arrangement requiring 3 days in office. As an Accounting Specialist III your duties will include but not be limited to: Analyzing financial information to...

  • Accounting Specialist III

    2 months ago

    Quebec, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a bilingual Accounting Specialist III to fill a 12-month contract located in Montreal. Please note this position is currently a hybrid work arrangement requiring 3 days in office. As an Accounting Specialist III your duties will include but not be limited to: Analyzing financial information to...

  • Accounting Specialist III

    3 months ago

    Quebec, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a bilingual Accounting Specialist III to fill a 12-month contract located in Montreal. Please note this position is currently a hybrid work arrangement requiring 3 days in office. As an Accounting Specialist III your duties will include but not be limited to: Analyzing financial information to...

  • Accounting Specialist III

    4 days ago

    Quebec, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a bilingual Accounting Specialist III to fill a 12-month contract located in Montreal. Please note this position is currently a hybrid work arrangement requiring 3 days in office. As an Accounting Specialist III your duties will include but not be limited to: Analyzing financial information to...

  • Accounting Specialist III

    2 days ago

    Quebec, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a bilingual Accounting Specialist III to fill a 12-month contract located in Montreal. Please note this position is currently a hybrid work arrangement requiring 3 days in office. As an Accounting Specialist III your duties will include but not be limited to: Analyzing financial information to...

  • Bilingual Accounts Receivable Specialist

    4 weeks ago

    Quebec City, Canada Rentokil Terminix Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...

  • Tax Specialist

    4 weeks ago

    Quebec City, Canada Volvo Group Full time

    Be part of a competent and dynamic team within a recognized company offering multiple career opportunities. Volvo Group Canada Inc., is currently looking for an effective and independent **Tax Specialist **to fill a vacant position within his current team. The location of the job is flexible and will be located in one of the Prevost facilities (Dorval,...

  • Tax Specialist

    3 weeks ago

    Quebec City, Canada Volvo Group Full time

    Be part of a competent and dynamic team within a recognized company offering multiple career opportunities. Volvo Group Canada Inc., is currently looking for an effective and independent **Tax Specialist **to fill a vacant position within his current team. The location of the job is flexible and will be located in one of the Prevost facilities (Dorval,...

  • Billing & Collections Specialist

    4 weeks ago

    Quebec City, Canada BrandSafway Full time

    Billing & Collections Specialist Summary **Title**: Billing & Collections Specialist **ID**: 247867 **Location**: Quebec, CAN **Job Function**: Finance Description At AlumaSafway, a BrandSafway company, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. If your seeking a...

  • Call Center: Customer Service Account Specialist Ii

    4 weeks ago

    Quebec City, Canada JPMorgan Chase Bank, N.A. Full time

    Join our team of amazing travel specialists! Are you passionate about exceptional customer service? Do you love the travel industry? Join JPMorgan Chase as a Customer Travel Specialist! **Job Summary**: In this role you will use your training and knowledge to serve as a trusted travel advisor, identify individual customer needs, and provide them with...

  • Call Center: Customer Service Account Specialist Ii

    2 weeks ago

    Quebec City, Canada JPMorgan Chase Bank, N.A. Full time

    Join our team of amazing travel specialists! Are you passionate about exceptional customer service? Do you love the travel industry? Join JPMorgan Chase as a Customer Travel Specialist! **Job Summary**: In this role you will use your training and knowledge to serve as a trusted travel advisor, identify individual customer needs, and provide them with...

  • Product Specialist

    1 week ago

    Quebec City, Canada Agilent Technologies Inc. Full time

    In this Product Specialist sales role, you will be responsible for driving Agilent Technologies’ high performance Mass Spectrometry (MS) systems and solutions into Life Sciences and Applied Markets accounts. You will work both independently and in a team with Account Managers and Application Engineers, carry quota and be compensated for all high...

  • Paid Media Specialist

    2 weeks ago

    Quebec City, Canada Directive Consulting Full time

    Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies...

  • Accounts Payable Specialist

    1 week ago

    Quebec City, Canada LeddarTech - Envision the road ahead! Full time

    We wish to **contribute** to society by improving mobility and quality of life. - We create wealth through **innovation**, unique Intellectual Property and expertise that meet market needs and customer expectations. - We engage in **win-win partnerships** to accelerate technology deployment and adoption. - We are **committed to our success**, and we are...

  • Sea Specialist

    4 weeks ago

    Quebec City, Canada Novatize Full time

    **ABOUT NOVATIZE** It is well known that e-commerce is the future of modern business. At Novatize, we have seized the opportunity by specializing in the implementation and marketing of innovative e-commerce solutions. What are we here for? To help businesses maximize their return on investment and propel their growth to new heights! Would you like to see...

  • Virtual Estate Specialist

    3 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Starting Shift Schedule : Monday to Friday from 11:00am to 7:00pm Provide phone support to our customers/executors to deal with the loss of a loved one. The Estate Specialist will help our customer/executor through the end-to-end Estate and Deceased process. While doing this, the ES will identify...

  • Remote Account Manager

    4 weeks ago

    Quebec City, Canada Agilent Technologies Inc. Full time

    The DGG Remote Sales Organization is a team of Diagnostic & Genomics sales specialist designed to protect, expand, and grow revenue for the Agilent Diagnostic & Genomics Group (DGG). Through the implementation of strategic remote sales initiatives and strong collaboration with the field sales, marketing and service organization, the Remote Account Manager...