Lead Clinical Account Manager

3 days ago

Quebec City, Canada Dexcom Full time

**The Company**

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

**Meet the team**:
**Where you come in**:
**Sales Team Support**:
You will collaborate closely with Territory Business Managers (TBM's) to support sales initiatives. You will conduct continuous field visits and offer product specialist & clinical support to ensure efficient utilization of Dexcom's CGM technology, as well as conduct & lead presentations in Key Accounts across the Region.

**Education and Training**:
You will suggest topics and speakers for sophisticated education sessions, for Endocrinologists, Diabetes Educators, Primary Care Specialists & other Health Care Providers working in the Diabetes Space. You will craft and deliver rtCGM certification programs for educators & HCPs new to rtCGM, including Certified Diabetes Educators (CDE) pharmacists.

**Clinical Speaker Support**:
You will work with Territory Business Managers & Regional Sales Managers in selecting speakers for accredited and non-accredited programs. You will train Speakers on Program Content, attend representative programs, gathering clinical and educational feedback and identifying learning gaps for future programs. You will address outstanding learning needs and identify potential Key Opinion Leaders (KOLs) for Medical Science Liaisons (MSLs).

**Knowledge Dissemination**:
You will share clinical insights gained from interactions with KOLs with the commercial team and present highlights from conferences (on-label) to internal teams and adapt presentations for external speakers when vital.

**Training and Collaboration**:
You will help train speakers on slide and clinical content, as well as support TBM clinical training. You will interact with KOLs to disseminate clinical insights from conferences and trials.

**Cross-Functional Collaboration**:
You will serve as a Subject Matter Expert (SME) for clinical aspects when interacting with external partners, including market access teams. You will provide feedback and insights to the regional sales manager to contribute to the development of regional strategies, tactics, and internal training.

**Policy Development and Commercial Goals**:
You will work collaboratively with Market Access and regional sales managers to develop regional initiatives crafting local, regional, and provincial health policies and be a key member of the commercial organization, actively contributing to and being accountable for achieving commercial goals.

**What makes you successful**:

- You have in-depth knowledge of Dexcom's CGM technology and expertise in the broader rtCGM category.
- You have strong communication and presentation skills, with the ability to adapt to various audiences.
- You have experience supporting sales teams and collaborating with cross-functional teams.
- You have a relevant educational background in healthcare or related field.

**Experience and Education Requirements**:

- Typically requires a minimum of 6-8 years of related experience and High School diploma/certificate or equivalent.

**What you’ll get**:

- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve

**Travel Required**:

- 25 to 50%

**Remote Workplace**:Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 mile

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