Account Manager

4 days ago

Quebec City, Canada OLIVER North America Full time

**#LI-CA1 #mid-senior**:
**About the role**:
OLIVER believes that agencies work better inside a brand's organization - delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, dedicated agencies onsite with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions. Oliver Agency is looking for an Account Manager to join the team

We have an opening for an Account Manager to work with one of our newest financial services clients.

As an Account Manager, you will play a pivotal part in running, growing, and developing a client account. In this role you ensure the smooth running of projects through our team. The team develops social, digital, and video assets. The Account Manager will receive, assign, and project manage client requests with our proprietary account tracking system. As the Account Manager, you will ensure that work is assigned to appropriate staff. You will maintain internal timelines and ultimately deliver to client for official approval or change requests.

**What you will be doing**:

- Manage the flow of projects through design and artwork, creating timelines, schedules, project plans, resource planning and managing costs and budgets
- Responsible for managing resource allocation and producing monthly information reports
- Develop and maintain an accurate and up-to-date record of all projects and their status using our workflow management technology
- Manage the system for obtaining client feedback in a structured manner, reporting any concerns or creative and/or growth opportunities to the Account Director
- Identify and troubleshoot workflow or asset management system concerns

**What you need to be great in this role**:

- You must have had exposure working in a client facing capacity, from handling client queries, to taking full and conclusive briefs.
- At least 4 years of experience working on social/ digital / video projects
- You will be highly organized and enjoy working in a fast-paced environment handling multiple priorities and projects at a time
- Excellent communication and listening skills, strong administrative skills
- Must be team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities
- Excellent communication and listening skills, strong administrative skills
- Fluency and excellent written English and French

**About OLIVER**:
OLIVER believes that agencies work better inside a brand's organization - delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best - we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
- Our Values and how to live them_
- **Ambition.** You look for opportunities to deliver greater value to those around you
- **Imagination. **You identify a range of solutions to problems
- **Inspiration.** You lead by example and encourage others
- **Inclusion. **You are actively pro-inclusive and anti-racist across our community, clients and creations
- **Learning**. You have excellent listening skills that helps you to learn from our clients and those around you
- **Results.** You accept responsibility for your action

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