Account Specialist

3 weeks ago

Quebec City, Canada Scandinavian Building Services Full time

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for 60 years. In 1982, it began as a small family business owned and operated in Edmonton, Alberta, providing comprehensive maintenance and maintenance of buildings across Canada today. We attribute our success to staying true to our core values of service, motivation, respect, and connection. As we continue to grow, we are looking to add an**account specialist S in La Pocatière** to the Scandi family Must be bilingual French and English to succeed in this role.

**You will take care of a mixed portfolio and you will travel to Matane, Rivière du Loup, Rimouski, La Pocatière, Saint Georges de Beauce, Lac-Mégantic, Thetford Mines, Sherbrooke and Magog**

**There is potential for 1-2 nights per month**

**What's in it for you**:

- **Recipient of one of Canada's Best Managed Companies**:We are committed to achieving a high level of excellence for clients and our Scandi family.
- **Growth opportunities**: A place to hang your hat. We want our employees to grow with us in the long run.
- **Stability and job security**: Even in challenging economic times, we have continued to grow steadily, and we are not slowing down anytime soon. With a strong national presence across Canada
- **Family-first culture**: We are and have always been a family business. We have family events all year round and affectionately call our team members the Scandi family.
- **Pros**: We offer a comprehensive medical and dental plan as well as personal days off.

**What your daily life will look like**:
Reporting to the Regional Director, you will be responsible for the day-to-day operations of the accounts and sites within your designated portfolio.
- **Site visits; **Conduct on-site visits to stores in your area to ensure compliance with safety and customer service standards
- **Account management; **Create and foster strong relationships with key customers and store managers. Deal with all complaints or problems promptly and in a timely manner ensuring the utmost satisfaction at all times
- **People management; **Manage all personnel issues for hourly cleaners at your sites for internal contractors and subcontractors, including scheduling, conflicts, hiring, training, performance management and discipline
- **Operations Management; Manage the planning of operational activities,** direct, organize and control all activities in assigned locations ensuring full completion of the scope of work. Monitor and manage client-specific KPIs to ensure they are met or exceeded
- **Owner-operator management; **Ensure owner-operators have a complete understanding of the scope of work of the contract. Provide coaching and performance management, including issuing warnings as required
- **financial administration; **Manage invoice control, budget, profits and reconciliation of all accounts on a monthly, quarterly and annual basis

**What you'll need to succeed**:

- Minimum of 5 years of management experience
- Experience in delivering customer-centric solutions to customer needs, with a demonstrated ability to communicate and connect
- Intermediate computer skills, including Outlook, Word and Excel, ability to create and edit reports as needed
- Excellent critical thinking and problem-solving skills
- General understanding of financial principles, including budgeting and profitability
- Strong delegation skills with the ability to motivate and solve employee problems
- Must be able to work under pressure with a sense of urgency
- Demonstrated reliability with the ability to work flexible hours, be available for communication at all times and travel (possible nights and weekends required)
- Subject matter expert in commercial cleaning, including, but not limited to: garbage removal; dusting; clean toilets, break rooms, offices, conference rooms; sweeping and cleaning floors; vacuuming floors; window washing; floor polishing; stripping and waxing floors; stone care; carpet cleaning; carpet stains; padding cleaning
- Valid driver's licence in good standing

**Additional job details**:

- Must be available 24/7 in case of emergency or customer needs
- Competitive salaries are offered in accordance with industry standards
- iPad, cell phone and computer included
- Gas allocation provided

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