Billing & Collections Specialist

3 weeks ago

Quebec City, Canada BrandSafway Full time

Billing & Collections Specialist

Summary

**Title**: Billing & Collections Specialist

**ID**: 247867

**Location**: Quebec, CAN

**Job Function**: Finance

Description

At AlumaSafway, a BrandSafway company, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. If your seeking a fulfilling role with growth opportunities, please consider joining our growing team We are seeking a **Billing and Collections Specialist** who will be responsible for collections of outstanding accounts receivable dollars, resolving customer invoice problems/disputes and reducing accounts receivable delinquency and performing various billing functions for the assigned region. **This is an on-site position which may also be located in Ontario (Etobicoke, London, Ottawa, or Windsor).**

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.

**Responsibilities**
- Makes daily collection calls and/or correspondence in a professional manner while keeping and improving customer relations.
- Communicate and follow up when necessary, with the billing department, sales department, branch management, etc. to accelerate the collection process.
- Maintain status in collection software.
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining account adjustments, write-off, customer reconciliations and processing credit memos timely.
- Protect and maintain lien rights, minimizing bad debt losses.
- Escalate contract, purchase order or other billing issues to senior management.
- Confirm and process lien releases bases on paid invoices.
- Prepare reports as needed
- Perform other miscellaneous duties as assigned.

**Skills & Qualifications**
- French and English spoken/written communication skills (required)
- High school diploma or equivalent
- Experience with Customer Collections, Accounts Receivable, and Customer Service environment.
- Ability to comprehend legal documents such as waivers of lien and subcontract agreements.
- Ability to work independently and resolve problems in a timely manner.
- Requires proficiency in Microsoft Office, including Excel and Outlook.
- It is desirable for the incumbent to have previous commercial industry experience.
- Requires the ability to process and handle confidential and sensitive information with discretion
- Requires good organizational skills and good judgment in making decisions

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

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