Office Manager

2 months ago


Calgary, Canada Momentum Health Full time

**Office Manager**

**Company**: Momentum Health Mahogany

**Position**: Full-Time Medical Office Manager

**Industry/Company Description**:
Momentum Health empowers patients through the delivery of collaborative healthcare. Join us as we guide Albertans through evidence-informed multidisciplinary care (including Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Athletic Therapy, Physiatry and Sport Medicine).

Our multidisciplinary clinic has multiple private rooms, a dedicated gym area and an open rehab space. We have a large referral base from family medicine and allied health professionals throughout South Calgary and are always working on new partnerships. The clinic offers innovative programs such as GLA:D Back, GLA:D Hip & Knee as well as collaborative care with Physiotherapists, Physiatrists, Chiropractors, Massage Therapists, and other disciplines all in-house

Exceptional patient service, collaborative care and continued growth and improvement are highly valued at Momentum Health. We are presently seeking **Full-Time enthusiastic Office Manager** to join our dynamic team.

**Location**:Momentum Health Mahogany, 110 - 7 Mahogany Plaza SE, Calgary, Alberta, T3M 2P8

**Employment Type**:Full-Time

**Required Hours**: Monday to Friday 8am to 4pm, with some flexibility required

**Start Date**: ASAP

**Compensation**:$20 to $22 per hour

**What We Provide**
- Mentorship opportunities
- Medical benefits after 90 days of employment
- Two annual organizational events and many individual clinic events

**What We Are Looking For**
- Positive energy and passionate about working with others
- Ability to work in a team-based environment, and contribute to a positive work environment
- Demonstrated exceptional communication with patients and team members
- Problem solving, time management and organization skills
- Ability to remain calm in challenging situations, with multiple and changing priorities or when last minute unexpected issues arise
- Committed to an excellent patient experience
- A hardworking multi-tasker and exceptional attention to detail
- Strong work ethic, self-motivated and the ability to work independently with mínimal supervision

**Our Office Managers provide outstanding administrative support to patients and co-workers and keep the focus on patient-centered care.**

**Required Criteria**
- **Must be able to commit to a one year term**

**Primary Responsibilities Include**
- Lead and manage the administrative team
- Involved with interviewing, hiring, and training a productive administrative office team
- Conduct performance reviews and develop individual staff development as needed
- Implement and monitor office policies and procedures while ensuring administrative staff understanding
- Foster a positive culture & team environment
- Maintain health and safety & privacy and security of the clinic
- Ensure patient satisfaction, including troubleshooting when there is a complaint and develop process improvements to prevent recurrences
- Promote excellent customer service by all levels of the staff
- Maintain and account for weekly clinical metrics; collaborate with Clinic Director to strategize to improve and drive success of the clinic
- Ensure efficient, professional, and organized operation of the clinic
- Greet patients, staff, and visitors to the clinic in a professional and courteous manner
- Initiate and organize patient files and assist patients through their schedule of appointments
- Handle all front desk duties with enthusiasm and professionalism at all times
- Third Party, MVA, WCB, AHS and Private billing and collection
- Excellent communication skills, both verbal and written
- Intermediate to advanced computer skills
- High School Diploma
- Current enrollment or graduation from a college diploma program in a related field is an asset
- Experience in clinic management of a physiotherapy or medical office environment an asset
- Experience working with medical billing systems: Practice Perfect, MedAccess, or Wolf etc an asset
- Alberta Health Care billing experience an asset

This position includes the option for benefits after ninety (90) days of employment
- We thank all applicants for their interest. However, only those selected for an interview will be contacted._

Pay: $20.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care

Application question(s):

- Are you able to commit to at least a one year term?
- Are you able to work the posted hours with flexibility?

**Experience**:

- physiotherapy clinic: 1 year (preferred)
- medical clinic: 1 year (preferred)

Work Location: In person


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