Service Sales Representative

3 months ago

Maple Ridge, Canada Total Power Limited Full time

At Total PowerGen Solutions (TPGS), we are a dynamic group of companies committed to revolutionizing the PowerGen industry in Canada. With over 100 years of combined experience, our team possesses extensive expertise and provides a comprehensive range of PowerGen services across various industries throughout the country.

**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

As an employee at TPGS, you will be joining a forward-thinking organization that values creativity, teamwork, and personal growth. We foster a supportive and inclusive work environment that encourages our team members to explore their full potential. We believe in investing in our employees' professional development and provide ample opportunities for growth and advancement within our company.

**Location: Maple Ridge, BC**

**Responsibilities**:

- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
- Timely and accurate estimating and quotations
- Assist with smooth and accurate project administration
- Regularly and accurately populate the company’s business tracking tools
- Develop and maintain a customer and prospect list
- Provide budgets and forecasts as requested
- Quotation follow up and track success rates
- Work with sub-contractors to provide repair total estimation information to customers where required
- Request and coordinate repair parts pricing and availability with the Total Power Parts Department
- Identify new service contract opportunities and work with the Service Agreement Advisor to provide service contract proposals
- Follow up on all quotations to gain customer approval to achieve annual sales targets
- Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
- Meet and exceed Repair Sales targets
- Contribute to the growth of contract sales targets
- Contribute to the maintain and grow contract renewal rate targets
- Open major repair work orders where required
- Follow-up on all submitted repair quotes within 48 hours
- Provide purchase orders to sub-contractors
- Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
- You are part of a team striving to “Provide the Best Customer Service in the Industry”
- Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
- Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
- Assist the Company in developing stronger relationships with our customers and suppliers
- Provide new ideas for revenue growth that the Company’s customers would value
- Participate in weekly Service Sales Department meeting to discuss opportunities and issues
- Other tasks and responsibilities as may be required from time to time

**Service Product Responsibilities**
**Included items: (non-warranty repairs)**
- ALL SERVICE REPAIR Estimates
- Engine replacement or major work (Non-Home Stand By)
- Diesel fuel system and Injector work
- (includes replacement, rebuild and injector cleaning)
- Radiator replacement or re‐core (rad cleaning by third party = minor repair)
- Alternator Repair rebuild or replacement - (Advise if brand name e.g. Stanford, Marathon and others)
- Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
- Control system upgrades, replacements or wiring changes (exception G&H panels)
- Remote monitoring
- Unit downs or requiring immediate quote while working on site.
- Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
- When sub‐trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
- Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
- Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
- Major refurbishments (refurbishments that require subcontractors, site visits, or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)
- Home standby generator excluded from Major Repair category

**Requirement**:

- University/College education or equivalent experience
- Minimum three years of sales experience in a similar industry prefer

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