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Sales Representative

2 months ago

Maple Ridge, British Columbia, Canada EMCO Corporation Full time
{"Job Title": "Inside Sales Representative", "Job Description": "

Key Responsibilities

As an Inside Sales Representative at EMCO Corporation, you will be responsible for interacting with customers primarily over the phone and through email. Your primary goal will be to provide excellent customer service to generate and close sales, while meeting or exceeding sales and gross profit targets to increase profit sharing.

Additional Duties

  • Process sales orders and turn quotations into orders through customer interactions, over the phone and emails
  • Maintain relationships with established key accounts and ensure that their requests are being met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Investigate and resolve customer issues such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales team with customer orders and issues
  • Be an integral part of the team supporting all activities that occur at the Profit Centre
  • Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk
  • Perform other tasks as requested by the Profit Centre Manager

Qualifications

  • College and/or University degree
  • A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and telephone skills
  • Ability to prospect new customers and increase sales with existing accounts
  • Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
  • Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
  • Ability to identify customer requirements and provide solutions to close the sale
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills

  • Previous experience with or knowledge of industrial Pipe Valve and Fitting (PVF) products that are sold at the Profit Centre

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer endless opportunities for growth and development in your career, and a culture that prides itself in supporting you every step of the way.

What We Offer

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time
"}