Guest Services Representative

3 months ago

Kahnawake, Canada Playground Full time

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

We are seeking a dynamic and customer-oriented **_Guest Services Representative_** to play a crucial role in providing exceptional service to our valued guests. We are committed to creating a welcoming and entertaining atmosphere for all, and we need passionate individuals to help us achieve this goal.

**_Schedule: Full-time (Thursday, Friday, Saturday, Sunday) or Part-time - Available evenings, nights, weekends_**

**What we have to offer**:

- Competitive compensation _(Hourly wage $21/hour)_
- Flexible schedule options
- Discounts on food
- Comprehensive paid training
- Opportunities for career advancement
- Free parking
- Company-wide employee events
- Playground Cares volunteer opportunities

**Responsibilities**:

- Greet and assist guests in a warm, courteous and professional manner
- Inform guests about Playground policies and answer their questions
- Sign-up new customers and create new players cards
- Assist guests with merchandise purchases
- Restock department supplies inventory on a regular basis
- Responsible for balancing the cash register
- Monitor lost and found items
- Responsible for remaining knowledgeable of the Daily Tournaments/ Cash Games (Stakes and buy-in amounts)
- Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor
- Responsible for enrolling players on Poker wait list
- Knowledge of our Rewards programs to assist players in claiming
- Work with a variety of different departments to assure the best possible service
- Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments

**Requirements**:

- Must be perfectly bilingual (French and English) and 18 years or older
- Must have a valid work permit or be a Canadian resident
- Must have strong writing skills in French and English
- Excellent communication, interpersonal and organizational skills
- Ability to work independently with mínimal supervision as well as within a team setting
- Ability to multitask while remaining calm and professional
- Flexibility to work various shifts, including weekends, evenings and holidays
- Knowledge of MS Office Suite and strong computer skills
- _________

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Nous recherchons un **_Représentant des services aux invités _**dynamique et axé sur la satisfaction de la clientèle pour jouer un rôle essentiel dans la prestation d'un service exceptionnel à nos précieux invités. Nous nous engageons à créer une atmosphère accueillante et divertissante pour tous, et nous avons besoin de personnes passionnées pour nous aider à atteindre cet objectif.

Horaire: Temps pleine (jeudi, vendredi, samedi, dimanche)**_, _**Temps partial - disponible les soirs, nuits, fins de semaine

**Ce que nous offrons**:

- Rémunération concurrentielle _(Salaire horaire de 21$/heure)_
- Possibilités d’horaires flexibles
- Rabais sur la nourriture
- Formation complète rémunérée
- Possibilités d’avancement
- Stationnement gratuit
- Événements destinés aux employés
- Possibilités de bénévolat pour Playground Cares

**Responsabilités**:

- Accueillir et assister les invités de manière chaleureuse, courtoise et professionnelle
- Informer les clients des politiques de l'aire de jeux et répondre à leurs questions
- Inscrire de nouveaux clients et créer de nouvelles cartes de joueurs
- Aider les clients à acheter des marchandises
- Réapprovisionner les fournitures du département sur une base régulière
- Balancer la caisse
- Surveiller les objets perdus et trouvés
- Demeurer à l'affût des règles des tournois et cash games en vigueur quotidiennement (mises et montants pour participer)
- Responsable de rester informé de toutes les promotions en cours et à venir sur le terrain de jeu
- Responsable de l'inscription des joueurs sur la liste d'attente pour le poker
- Connaître nos programmes de récompenses pour pouvoir aider les joueurs à réclamer
- Collaborer avec les différents départements pour assurer le meilleur service possible
- Maintenir des rapports quotidiens pour faciliter une bonne communication entre l'équipe de Services aux joueurs ainsi que l'administration et les autres départements

**Exigences**:

- Doit être parfaitement bilingue (français et anglais) et âgé de 18 ans ou plus
- Avoir un permis de travail valide ou être résident canadien
- Bonnes comp

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