F&b Manager

**_F&B Manager - Gaming_**

**About us**:
Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

**Position Overview**:
We're actively searching for an experienced, dedicated, and dependable** **_Food and Beverage Manager_** to join the dynamic and growing team on our gaming floor. If you thrive in a collaborative, fast-paced environment, and aspire to build a rewarding career within a well-established organization, then this opportunity is made for you

The **_F&B Manager_** is responsible for overseeing the day-to-day operations and providing direct management to team members while ensuring optimal quality of experience is delivered to all of our guests. The F&B Manager ensures guest satisfaction, positive leadership, training, interaction and applies corrective measures when necessary.

They mentor the team in adhering to the policies and procedures of the establishment and motivate the team to achieve the highest standard of performance while creating an environment that nurtures our company vision, mission and values.

**Compensation**:_Base salary $64K + performance bonus_

**What we offer**:

- Flexible schedule
- Discounts on food
- Comprehensive paid training
- Opportunities for career advancement
- Free parking
- Company-wide events
- Playground Cares volunteer opportunities

**Responsibilities**:

- Ensure that all direct reports adhere to the established workflows, procedures and processes
- Complete checkpoints on each shift, provide corrective measures when needed and report accurately
- Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end of day procedures, troubleshooting, service calls
- Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
- Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
- Ensure that the organization's initiatives as communicated to you by the F&B General Manager are communicated clearly and effectively to all direct reports whether through line ups, training, information sessions or the like
- Provide feedback on staffing needs, manage the day to day staffing requirements and allocations in line with business needs and the departments budget
- Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and assure their adherence in day to day matters
- Maintain continuous guest interactions and provide feedback on guest experiences
- Manage guest complaints and concerns and ensure total guest satisfaction at all times

**Qualifications & Experience**
- Minimum of 2 years management experience within a full service restaurant
- Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
- Highly organized, responsible and reliable
- Ability to delegate, follow-up and drive accountability
- Ability to work cohesively as part of a team and build relationships
- Confident in training
- Excellent understanding of customer service and the drive for satisfaction
- Demonstrates a passion for the food and beverage industry and knowledge of current trends
- High proficiency in the English and French language with excellent communication skills, written and spoken
- _____

**À propos de nous**:
Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Nous sommes activement à la recherche d'un**_ Gérant de la restauration_** expérimenté, dévoué et fiable pour rejoindre notre équipe dynamique et en pleine croissance sur le plancher de jeu. Si vous vous épanouissez dans un environnement collaboratif et dynamique et que vous aspirez à une carrière gratifiante au sein d'une organisation bien établie, cette opportunité est faite pour vous

Il encadre l'équipe dans le respect des politiques et des procédures de l'établissement et la motive à atteindre le plus haut niveau de performance tout en créant un environnement qui nourrit la vision, la mission et les valeurs de l'entreprise.

**Rémunération**:_Salaire de base 64K$ + prime de performance_

**Ce que nous offrons**:

- Horaires flexibles
- Réductions sur la nourriture
- Formation complète payée
- Possibilités d'avancement de carrière
- Stationnement gratuit
- Événements organisés par l'entreprise
- Possibilités de bénévolat dans le cadre de Playground Care