Housekeeping Manager/gérant(E) de L’entretien

2 months ago

Kahnawake, Canada Playground Full time

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

**Position Overview**:
As **_Housekeeping Manager_** you will lead our housekeeping team, ensuring the highest standards of cleanliness and guest satisfaction. You'll be in charge of all aspects of the department, including budgeting, staff development, and inventory control, while fostering a culture of excellence and teamwork. Your attention to detail will be a driving force in creating a welcoming and hygienic atmosphere, ensuring that every visit to our complex is memorable and enjoyable.

**What we have to offer**:

- Competitive compensation _($70-80K based on experience, performance bonus eligibility)_
- Discounts on food
- Comprehensive paid training
- Opportunities for career advancement
- Free parking
- Company-wide events
- Playground Cares volunteer opportunities

**Schedule**:40-hour work week, with flexibility to work weekdays, weekends, and varying hours—early mornings or late evenings— to meet operational demands.

**Responsibilities**:
Leadership and Team Management:

- Supervise and mentor the housekeeping team, including recruitment, training, performance evaluations, and disciplinary actions.
- Develop weekly schedules and ensure proper staffing levels to maintain operational efficiency and meet labor cost goals.
- Promote a positive team environment, recognizing individual contributions and encouraging professional growth.

Operations Management:

- Ensure all guest rooms, public areas, and back-of-house areas meet the highest standards of cleanliness and presentation.
- Conduct daily inspections and audits to verify compliance with safety and sanitation standards.
- Address guest requests and complaints promptly, ensuring guest satisfaction is a priority.
- Coordinate with maintenance to address room repairs and facility issues as needed.

Cross-Functional Collaboration:

- Work closely with the Facilities team to ensure smooth coordination for maintenance needs and repairs, maintaining a safe and efficient environment for guests and staff.
- Collaborate with the Food and Beverage team across various restaurants to support cleanliness standards in dining areas and ensure compliance with health regulations.
- Partner with the Gaming team to ensure a clean and welcoming environment on the gaming floor, addressing specific needs for high-traffic areas.
- Liaise with the Hotel team as the property expands, preparing for the integration of housekeeping services to meet hotel guests' expectations upon completion.

Budgeting and Inventory Control:

- Manage departmental budgets, including expenses related to labor, cleaning supplies, and equipment, ensuring cost-effective operations.
- Monitor and maintain optimal inventory levels for cleaning products, linens, and amenities, placing orders as needed to support daily operations.
- Track and report on financial performance, including variance analysis and recommendations for improvements to budget adherence.

Quality Control and Compliance:

- Develop and implement housekeeping policies and standard operating procedures (SOPs) to enhance productivity and service quality.
- Stay up-to-date with industry best practices, including health and safety regulations, to ensure compliance with local health department guidelines.
- Oversee special projects, such as deep cleaning schedules and seasonal tasks, to maintain property standards.

Guest Experience:

- Collaborate with the front desk and other departments to ensure a seamless guest experience.
- Handle VIP guest requests with discretion and attention to detail, ensuring a memorable stay.
- Gather feedback from guests and implement strategies to continuously improve service delivery.

**Requirements**:

- High school diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.
- 3-5 years of experience in a housekeeping management role within a hotel or resort setting, with casino experience as a plus.
- Strong leadership skills with proven ability to manage and motivate a diverse team.
- Proficiency in budgeting, inventory management, and housekeeping management software.
- Bilingual (English and French) with excellent communication skills, both written and spoken.
- Knowledge of safety and sanitation regulations and best practices in the hospitality industry.
- Physical ability to perform duties as needed, including standing for long periods and lifting up to 20 pounds.
- Must be willing to roll up their sleeves and assist with cleaning tasks as required
- ________________________________________

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous s

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