Fine Dining Restaurant Operations Manager

6 months ago

Kahnawake, Canada Playground Full time

We're actively searching for an experienced, dedicated, and dependable **_Fine Dining Restaurant Operations Manager_** to join our dynamic and growing team. If you thrive in a collaborative, fast-paced environment, and aspire to build a rewarding career within a well-established organization, then this opportunity is made for you

**Compensation**:_Base salary $64K + performance bonus_

**What we offer**:

- Flexible schedule
- Discounts on food
- Comprehensive paid training
- Opportunities for career advancement
- Free parking
- Free on-site gym access
- Company-wide employee events
- Health and Wellness Resources
- Playground Cares volunteer opportunities

**Responsibilities**:

- **_ Oversee day-to-day operations: _**Ensure seamless functioning of all aspects of the fine dining restaurant, from kitchen operations to front-of-house service.
- **_ Oversee day-to-day operations:_** Ensure and uphold the restaurant's cleanliness, organization, and overall upkeep, creating an inviting environment for guests.
- **_ Team development:_** Recruit, train, and cultivate a team of proficient servers, hosts, and bartenders, fostering a culture of excellence and continuous improvement.
- **_ Staff scheduling and task assignment: _**Efficiently schedule staff, assign duties, and provide ongoing guidance and support to ensure a harmonious workflow.
- **_ Customer service excellence: _**Uphold the highest standards of customer service, ensuring exceptional guest satisfaction and loyalty.
- **_ Guest interaction: _**Engage with guests, address concerns, and proactively ensure their needs are met, enhancing the overall dining experience.
- **_ Conflict resolution:_** Professionally and courteously handle guest inquiries/complaints, resolving issues to maintain a positive and welcoming atmosphere.
- **_ Administrative tasks: _**Manage inventory and ordering processes for supplies. Track and analyze sales, expenses, and other financial metrics.

**Qualifications**:

- Bachelor's degree in Hospitality Management or a related field (preferred).
- Proven experience as a Restaurant Manager in a fine dining establishment.
- Strong leadership and interpersonal skills.
- Exceptional customer service and communication abilities.
- Proficiency in restaurant management software and Microsoft Office.
- Knowledge of food and beverage industry trends.
- Attention to detail and a passion for delivering a memorable dining experience.
- Strong knowledge of wines, sake and private imports.
- Must be bilingual (English and French)

**About Us**:
Playground is a thriving and internationally renowned gaming destination nestled just a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. Our remarkable complex currently features a vibrant poker room and an impressive array of Electronic Gaming Devices. In addition, Playground proudly hosts the beloved local treasure, The Rail Coal Fire Bistro. We’re in the midst of a dynamic expansion, which includes the unveiling of our new gaming floors, the creation of a luxurious hotel, and the introduction of two fine-dining restaurants as well as a shisha lounge as well as a cigar lounge.

Nous sommes activement à la recherche d'un(e) **_gestionnaire des opérations d'un restaurant gastronomique_** expérimenté(e), dévoué(e) et fiable pour rejoindre notre équipe dynamique et en pleine croissance. Si vous vous épanouissez dans un environnement collaboratif et dynamique et que vous aspirez à une carrière gratifiante au sein d'une organisation bien établie, cette opportunité est faite pour vous

**Rémunération**:_Salaire de base 64K$ + prime de performance_

**Ce que nous offrons**:

- Horaires flexibles
- Réductions sur la nourriture
- Formation complète payée
- Possibilités d'avancement de carrière
- Stationnement gratuit
- Accès gratuit à la salle de sport
- Événements organisés par l'entreprise à l'intention des employés
- Ressources en matière de santé et de bien-être
- Possibilités de bénévolat dans le cadre de Playground Cares

**Responsabilités**:

- **_ Superviser les opérations quotidiennes: _**_A_ssurer le bon fonctionnement de tous les aspects du restaurant gastronomique, depuis les opérations de cuisine jusqu'au service en salle.
- **_ Superviser les opérations quotidiennes:_** Veiller à la propreté, à l'organisation et à l'entretien général du restaurant, afin de créer un environnement accueillant pour les clients.
- **_ Développement de l'équipe:_** Recruter, former et cultiver une équipe de serveurs, d'hôtes et de barmen compétents, en favorisant une culture de l'excellence et de l'amélioration continue.
- **_ Planification du personnel et attribution des tâches:_** Programmer efficacement le personnel, assigner les tâches et fournir des conseils et un soutien continus pour assurer un flux de travail harmonieux.
- **_ Excellence du service à la clientèle:_** Respecter les normes les plus strictes en ma

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