Claims Technical Specialist

4 days ago


Calgary, Canada Wawanesa Insurance Full time

**Date**:Nov 28, 2024

**Location**: Calgary, AB (Hybrid), CA Edmonton, AB (Hybrid), CA Lethbridge, AB (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 8804

**Working Business Language**: English

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
Working under mínimal supervision, the Claims Technical Specialist - Casualty Liability contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by analyzing business processes to support design and/or modification of operational policies and procedures to improve efficiency and effectiveness in the adjusting function.

**Responsibilities**:

- Lead and manage regional large loss process for line of business in conjunction with CTS in Regions
- Chair large loss meetings and ensure appropriate escalation
- Liaise with Executive office stakeholders from product and underwriting in the development of new products providing claims expertise
- Recommend changes to documentation (business processes, user guides, and procedures) in order to facilitate user training as well as the integration of new processes within current operations
- Create technical handling guidelines as required
- Review and analyze national claims results from QA as provided by Exec office and support action planning and performance improvement for the regions with the regional leadership teams and CTS
- Coordinate and provide instruction and/or training of regulatory requirements for compliance
- Mentor and develop team members through the sharing of knowledge and best practices
- Perform other duties as assigned

**Qualifications**:

- Minimum of 10 years Property and Casualty industry experience (Liability CGL an asset)
- Completed CIP or equivalent Property and Casualty industry designation
- College/University degree preferred
- Knowledge of Microsoft Office Suite
- Expert knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
- Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
- Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
- Good negotiation skills, with the ability to present information in a convincing manner
- Excellent teamwork skills, with the ability to ensure group objectives are met

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity Equity, Inclusion & Belonging



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