Senior Claims Management Specialist

2 days ago


Calgary, Alberta, Canada Intact Financial Corporation Full time

Are you a skilled claims professional looking for a new challenge? Intact Financial Corporation is seeking a seasoned Claims Management Specialist to lead our Auto Appraisal Unit team in Calgary.

About the Role

This is an exciting opportunity to join our growing team and make a meaningful impact on our customers' experiences. As a Claims Management Specialist, you will be responsible for directing and coordinating the activities of our Field Appraisal team to achieve quality and compliance objectives.

Key Responsibilities:
  • Direct and coordinate the activities to achieve quality and compliance objectives of the repairs performed by vendors, in accordance with Intact policies and procedures.
  • Provide technical oversight and guidance to internal and external estimators, focusing on indemnity and expense control, as well as optimal customer experience.
  • Develop and implement analyses and recommendations to increase efficiency within the sector.
  • Manage the activities of your team by organizing, planning, and controlling the use of human, financial, and material resources according to budget.
  • Support our trusted networks' teams with complaints related to estimates.
  • Participate in existing committees in the field of estimation and stay aware of industry techniques.
Requirements:

To be successful in this role, you will need:

  • A college diploma or equivalent combination of education and experience.
  • 3-5 years of management, coaching, and mentoring experience, preferably within a claims environment.
  • Knowledge of the appraisal process and software.
  • Demonstrated ability to lead a team to achieve organizational objectives.
  • Project management and change management skills are an asset.
  • Ability to engage and mobilize a team.
What We Offer:

As a valued member of our team, you can expect:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, where we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to tools and resources supporting physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

Estimated Salary: $120,000 - $150,000 per year, depending on experience.



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