People & Culture Analyst

6 months ago

Calgary, Canada Showpass Full time

Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on
- and offline sales while delivering event management tools on the same integrated platform.
- But what makes us different?_

Showpass offers a unique platform for collaboration between the key groups that power events. From venues to organizers to street teams, to event attendees, we are focused on bringing people together through the magic of live events. We also happen to be powered by a very talented team fostering innovation, creativity, and disruption. These pillars support the Showpass culture which is built on a love for events. That’s what makes us the fastest-growing Canadian ticketing company.

**THE ROLE**:People and Culture (P&C) Analyst

**LOCATION**: Calgary, Alberta

**THE RESPONSIBILITIES**:

- Support the development of people and culture initiatives and special projects
- HRIS admin (BambooHR): entering new hires, processing team member changes, background checks, platform improvements, maintenance, etc.
- Support with monthly learning and development opportunities for the larger team, individuals, and third parties (e.g. mentorship programs, annual hackathon, Platform events, etc.)
- Handle onboarding for new employees including coordinating with the operations team and hiring manager to prepare for the first day, facilitate day 1 onboarding sessions, conduct employee check-in, continually update the process, etc.
- Assist with producing employee documentation including offer letters, promotion agreements, and termination and resignation documentation as required
- Support the recruitment team with talent acquisition as required (i.e. posting jobs, reviewing resumes, setting up meetings, coordinating job fairs, etc.)
- Support with the planning and execution of team events and celebrations
- Propose continual process improvements to P&C standard operating procedures to improve efficiencies
- Collaborate with the People & Culture team to manage compensation and benefits programs
- Support with employees and leadership in employee relations matters
- Develop, implement, and communicate HR policies and procedures and perform regular audits to ensure HR processes are compliant and efficient
- Implement and manage performance management cycles on Showpass’ HRIS
- Support with administrative duties for the People & Culture and Executive teams
- Provide general administrative support for the P&C team as required

**THE QUALIFICATIONS**:

- Post-secondary education in Human Resources or business or similar is preferred
- A minimum of 1 year of experience in Human Resources is required
- Strong administrative skills and attention to detail is required
- A knack for proposing and implementing process improvements to enhance the efficiency of P&C standard operating procedures
- Passion for event planning; experience planning and executing events as an asset
- The desire to work in a challenging and fast-paced environment
- A self-starter, driven by a strong growth mindset
- A team player who can collaborate effectively with various groups within the organization, embodying Showpass's commitment to bringing people together
- Ability to quickly shift tasks and responsibilities due to fast-changing priorities
- Strong organizational and process-oriented skills
- Excellent verbal and written communication skills with the ability to problem-solve critical roadblocks
- Ability to navigate difficult conversations with poise and empathy
- Must be trustworthy and able to handle confidential information with the utmost professionalism
- Ability to be calm, positive and approachable in difficult situations

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