Front Desk Supervisor

1 month ago


Victoria, British Columbia, Canada Strathcona Hotel Full time

Strathcona Hotel is a family-owned and operated Victorian landmark in the heart of Victoria, BC. We're seeking a Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will assist the Front Office Manager with various projects and manage a small group of staff. You'll be passionate about meeting new people and creating memorable experiences for our guests. You'll thrive in a busy, high-paced environment, multitasking and problem-solving. Your responsibilities will include demonstrating a commitment to providing warm, friendly service, answering and qualifying incoming calls, efficiently processing check-ins and check-outs, maintaining a high level of professionalism, and training new staff. You'll also resolve customer complaints and issues quickly and efficiently. Perks include 50% off food, a $100 house charge account for staff meals, free concerts, free parking, and health and dental benefits after three months. Minimum two years of hotel front desk experience, previous supervisory experience, passion for guest service, and excellent interpersonal and time management skills are required. Knowledge of Word, Excel, and Property Management Systems is also necessary. Cash handling and processing experience, knowledge of Victoria and surrounding area attractions, and night audit experience are assets. Must be able to work a flexible schedule, including evenings and weekends, and have a minimum of one year of supervisory experience. Proof of vaccination status is required.


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