Bilingual Call Center Agent

5 months ago


London, Canada Bill Gosling Outsourcing Full time

Amazing opportunities don't just happen

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team.

**Full Time Opportunities**

**Competitive Salary**

**Hybrid work environment (minimum of 1 day per week in office)**

**Equipment will be provided by us**

**Fluent in French & English**

**First Day of orientation will be onsite**

**WHAT YOU WILL DO**

As a Bilingual Call center Agent,
- Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer’s inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Champion company core values and other company programs
- Other duties as assigned

**WHY WORK WITH US**
- Salary starting at **$21.00/ hour + Potential Bonus** (if applicable)
- Health & Dental Benefits available after an initial waiting period
- Casual Dress Code
- Amazing work culture where you can learn and grow
- Full Time - Various shifts including afternoons, evenings, and weekends
- Hybrid work environment (minimum one day per week in office, as per client requirements)

**ABOUT YOU**
- **You must be fully fluent in both French and English **(written and verbal)
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- You have a desire to grow and drive your career forward

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**Office Location: London, Ontario**

Located in: Citi Plaza

345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

**Salary**: $19.00-$21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in London, ON N6A 3N7



  • London, Canada Bill Gosling Outsourcing Full time

    _Êtes-vous bilingue (français/anglais) ?_ - Aimez-vous parler aux clients au téléphone ?_ - Êtes-vous empathique, orienté vers le détail et profiter de la résolution de problèmes ?_ We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team. **Full Time Opportunities** **Competitive Salary** **Hybrid work...


  • London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...


  • London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...


  • London, Canada Bill Gosling Outsourcing Full time

    We are looking for **Bilingual Call Center Agents** to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages. - Respond to customer inquiries, providing timely and accurate information in both French and...


  • London, Canada Bill Gosling Outsourcing Full time

    Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

  • Call Center Agent

    6 months ago


    London, Canada Athabasca Outdoor Products Ltd. Full time

    **Job Overview**: Join our dynamic motorsports store team, where we're passionate about providing top-notch service and products to our customers. We specialize in all things motorsports, catering to enthusiasts and professionals alike. As a Call Center Agent / Data Entry specialist, you will be the first point of contact for our customers, providing...


  • London, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...


  • London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...

  • Call Center Supervisor

    5 months ago


    London, Canada Centennial Windows & Doors Full time

    We’re hiring a full-time, permanent Contact Center Supervisor! If you thrive supervising a busy call center, this could be the opportunity for you. Our company mission is to provide every customer and employee an experience with Centennial that exceeds their highest expectations. We’re a family owned and operated business that offers an end-to-end...

  • Outbound Call Agent

    6 months ago


    London, Canada CASI Air and Water Full time

    Attention Job Seekers! We are currently seeking enthusiastic and outgoing individuals to join our team as Outbound Call Agents! As an Outbound Call Agent, you will be responsible for booking maintenance appointments for our clients' HVAC equipment and taking calls from existing customers to address inquiries, problems, and upgrade requests. If you are a...

  • Call Centre Agent

    2 months ago


    London, Canada ConnexOntario Health Services Information Full time

    To join our winning team, we are looking for a**:Call Centre Agent for a Mental Health and Addictions Services Information Centre. This is a Relief/casual position.** **Essential duties & responsibilities**: - Providing information and referral, supportive listening and brief crisis intervention for those individuals contacting Connex **Requirements and...

  • Call Centre Agent

    5 months ago


    London, Canada Aerosports Trampoline Park Full time

    '''Duties''' - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services to customers - Handle and resolve customer complaints or concerns - Schedule party and group bookings - Maintain customer records by updating account information - Follow communication procedures,...


  • London, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you! We are hiring...


  • London, Canada Bill Gosling Outsourcing Full time

    Description **Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!** **Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for...


  • London, Canada Bill Gosling Outsourcing Full time

    **Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!** **Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you!** We are...


  • London, Canada Ollerhead & Associates Ltd Full time

    Job Overview: As a Call Center Representative/Data Entry specialist, you'll be an integral part of our team, assisting in customer inquiries and ensuring efficient data management to support our projects. **Responsibilities**: Accurately input client information, project details, and communication logs into our CRM system or database. Assist with...

  • Real Estate Agent

    5 months ago


    London, Canada Forest Hill Real Estate Inc. Full time

    Job Overview: We are seeking a motivated and dynamic Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for assisting clients in buying, selling, and renting properties. This is an exciting opportunity to work in a fast-paced industry and help clients achieve their real estate goals. **Responsibilities**: - Market and...

  • Guest Services Agent

    5 months ago


    London, Canada Homewood Suites by Hilton Full time

    Job Overview: We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. If you have excellent communication skills, enjoy working with people, and have a...


  • London, Canada ESF Equipment Full time

    **ESF EQUIPMENT - CUSTOMER SERVICE AGENT** By joining Equipements ESF Inc. as a Customer Service Agent, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At ESF, we pride ourselves on our people and partnerships which has...

  • Front Desk Agent

    3 weeks ago


    London, Canada Ramada London Full time

    **Job Summary** **Duties** - Greet and welcome guests upon arrival, ensuring a positive first impression. - Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. - Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette. - Assist guests with...