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Call Center Communications Professional

1 month ago

London, Canada Doctors Vision Group Full time

?Back to all jobs at Doctors Vision Group

**CALL CENTER COMMUNICATIONS PROFESSIONAL**

At **Doctors Vision Group** we are committed to providing exceptional service and building lasting relationships with our patients. We are currently looking for a **Call Center Communications Professional** to assist our Optometry clinics.

As a **Call Center Communications Representative**, you will play a key role in maintaining our reputation for outstanding customer service. You will be responsible for handling inbound and outbound calls, ensuring that customer inquiries and issues are resolved both promptly and thoroughly.

**Responsibilities include (but limited to)**:

- Manage a high volume of inbound and outbound calls with efficiency and courtesy.
- Assist patients with inquiries, product information, appointment scheduling, etc.
- Maintain detailed records of patient interactions, transactions, and actions taken.
- Collaborate with the team to ensure outstanding customer service and patient satisfaction.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal skills - must be personable, possess a positive attitude, and thrive on making a difference
- Ability to handle stressful situations and remain calm under pressure.
- Detail oriented.
- This is an In Person Role in London, Ontario

**Benefits**:

- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and vacation.
- Opportunities for professional development and growth.

Please visit our careers page to see more job opportunities.