Customer Experience Events Specialist

6 months ago

Edmonton, Canada Edmonton Public Library Full time

Are you creative and innovative in your approach? Are you a multi-tasker who is well-organized and takes initiative to make things happen? Do you want to bring to life a variety of events at one of Canada's leading public libraries? If so, this is the place for you

EPL is looking for a passionate and driven Customer Experience Events Specialist to deliver impactful and high-quality events in EPL spaces and virtual environments. This position will manage all aspects of the planning, development, implementation and evaluation of EPL events supporting Adult and Youth Services, the Teaching Kitchen, Indigenous Services, systems teams and other EPL events.

**Responsibilities include**:

- Act as the key point of contact with clients, partners, an internal staff to identify, plan, and execute high caliber events.
- Collaborate with internal departments for the promotion of events and activities, booking performers, vendors, purchasing supplies, etc.
- Oversee training of event space support staff and event volunteers.
- Streamline event processes and procedures to ensure the ongoing delivery of customer experience library events and services.
- Make technology, facility, and process recommendations to enhance event, program and service delivery capacities.
- Develop and maintain documentation and best practices to support event, program and service delivery, and prepare reports related to them.
- Support the development and maintenance of up-to-date events information posted to EPL's web site and in printed materials.
- Participate in ad hoc teams, as requested. Work cooperatively with all internal stakeholders to develop and implement programs that support the priorities of the Edmonton Public Library.

**Job Requirements**:

- Related degree with a minimum of three years of progressive experience in events management and/or managing complex projects.
- Excellent project management, communication, presentation and relationship-building skills.
- Superior problem solving skills, a high level of organizational ability and ability to deal with multiple deadlines and demands.
- Strong decision making skills demonstrated by strategies that move the organization forward, effective goal setting, action plans and evaluation of successes and failures.
- Coursework in event planning and project management is an asset.

**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas, and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.
**Pay Band**:
$33.31 - $42.52 per hour*
- Approximately $60,866 - $77,698 per annum based on a 35 hour work week.

This is a new position. The Employer and the Union are currently discussing the classification and working conditions. In the event of a change to the recommended classification level, the resulting rate of wages shall be retroactive to the date of the appointment.

**Note**:

- Satisfactory background screening is required for this position which includes a security screening.
- This position regularly has a weekday schedule; occasional evening and weekend shifts are required.

  • Customer Experience Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Rogers Communications Full time

    Company OverviewRogers Communications is at the heart of our success, and our retail teams are the welcoming spirit of our company.We deliver a seamless experience, value expertise, dedication, and commitment to doing what's right for our customers' needs, every time.Salary and BenefitsAs a Customer Experience Specialist, you can expect competitive...

  • Event Staff

    3 months ago

    Edmonton, Canada Lantern Events Inc. Full time

    **Now Hiring for Halloween Jacks Edmonton!** Event Schedule - October 4th - 31st - Hours: Thursday & Sunday 12pm - 8pm Friday & Saturday 12pm - 10pm - Please note the above schedule is opening hours for the public. Staff schedule start times and end time vary depending on position._ Multiple Positions Available! Box Office & Ticket Scanning - Welcoming...

  • Event Experience Coordinator

    1 month ago

    Edmonton, Alberta, Canada Michaels Full time

    Job Title: Event Experience CoordinatorResponsibilities:Event Coordination:Plan and coordinate multiple events, including children's birthday parties and other craft classes or events.Engage with clients of all ages by creating a fun and creative environment.Demonstrate and instruct party participants in the completion of craft projects, perform face...

  • Customer Experience Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Rogers Communications Full time

    Rogers Communications is a leading Canadian communications and media company, at the heart of our success are our retail teams who represent the welcoming spirit of our company. We're looking for outgoing and approachable team members to join our retail teams as Customer Experience Specialists.As a Customer Experience Specialist, you will be responsible for...

  • Events Transport/driver Assistant

    6 months ago

    Edmonton, Canada River City Events Full time

    **ARE YOU AWESOME? EVERYBODY LOVES A PARTY!** There are many key elements to a successful event, but River City Events secret is our amazing people. If you are passionate about events and people, we'd love to hear from you! River City Events is seeking an extremely motivated and energetic Events Transport/Driver Assistant (Swamper) who is eager to learn...

  • Sales and Customer Experience Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Michael Hill Full time

    As a market leading, premium jewellery brand with a network of stores across Australia, New Zealand and Canada, we are committed to becoming a more sustainable and ethically responsible business.We invite you to be part of our story as a Sales and Customer Experience Specialist in our West Edmonton store. You will play a pivotal role in creating moments that...

  • Events Specialist

    6 months ago

    Edmonton, Canada Homeward Trust Edmonton Full time

    **About Homeward Trust Edmonton** Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy,...

  • Customer Experience Specialist

    6 months ago

    Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the **Customer Experience (CX) Specialist**, you are responsible for managing and responding to incoming inquiries at CPSA and championing the work of CPSA's CX initiatives. You are a creative problem solver who has a people-first approach to interactions and are excited to be a part of a growing team at CPSA. You will spend your days interacting with...

  • Customer Experience Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Mobler Furniture Full time

    At Mobler Furniture, we are seeking a Customer Experience Specialist to join our team. This role will be responsible for providing exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Foster strong relationships with customers to understand their needs and preferences.Provide personalized product recommendations and...

  • Entrepreneur Event Specialist

    3 months ago

    Edmonton, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...

  • Customer Experience Specialist

    6 months ago

    Edmonton, Canada Kuma Outdoor Gear Ltd. Full time

    **Summary of Role**: **Skills, Requirements & Responsibilities**: - Managing incoming calls and respond promptly customer service inquiries - Enter and review orders, following up with the customer when necessary - Improving customer service experience, create engaged customers and facilitate organic growth - Resolve any customer issues in a timely and...

  • Senior Customer Experience Specialist

    1 week ago

    Edmonton, Alberta, Canada NTT Business Process Outsourcing Full time

    We are seeking a highly skilled and bilingual customer service representative to join our team as a Senior Customer Experience Specialist.About the Role:As a Senior Customer Experience Specialist, you will be responsible for delivering exceptional customer service in both English and French, responding to inquiries, resolving complex complaints, and...

  • Customer Experience Specialist

    6 months ago

    Edmonton, Canada Homes by Avi Full time

    Homes by Avi Group of Companies is seeking a proactive, motivated, and highly collaborative individual to join our team as a Customer Experience Specialist. Homes by Avi has been building family homes since 1978, with home building divisions in Calgary, Edmonton, and Austin, Texas. **Customer Experience Specialist / Warranty Coordinator** You will work...

  • Event Planning and Coordination Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Shaw Conference Centre Full time

    About Our TeamWe are seeking a highly skilled Event Planning and Coordination Specialist to join our team at Shaw Conference Centre. As a key member of our team, you will play a vital role in coordinating events that showcase the city's rich culture and history.Job SummaryThis is a unique opportunity to work with a dynamic team that is passionate about...

  • Customer Experience Specialist

    6 months ago

    Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...

  • Medical Specialist

    1 week ago

    Edmonton, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center: A Premier Medical InstitutionWe are seeking a highly skilled and dedicated Specialist Physician to join our esteemed team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine, excellent...

  • Event Management Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Triovest Realty Advisors Inc. Full time

    About the RoleWe are seeking an Event Management Specialist to join our team at Triovest Realty Advisors Inc. This is a permanent position working 37.5 hours per week, with a salary range of $55,000 - $65,000 per year.

  • Physician Specialist

    1 month ago

    Edmonton, Canada Clearwater Specialist Center Full time

    Job Title: Specialist Physician for Primary CareAbout the Role: We are seeking a highly skilled and dedicated Specialist Physician for Primary Care to join our team at Clearwater Specialist Center. The ideal candidate will have a strong background in internal medicine and excellent communication skills.Responsibilities: The successful candidate will be...

  • Event & Campaign Specialist

    6 months ago

    Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...

  • Event & Campaign Specialist

    6 months ago

    Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...