Customer Experience Specialist

1 week ago


Edmonton, Alberta, Canada Rogers Communications Full time

Company Overview


Rogers Communications is at the heart of our success, and our retail teams are the welcoming spirit of our company.


We deliver a seamless experience, value expertise, dedication, and commitment to doing what's right for our customers' needs, every time.



Salary and Benefits


As a Customer Experience Specialist, you can expect competitive compensation plus commissions, one of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada, mental health and support benefits with 100% coverage, employee and family assistance program benefits, employee discounts that can offer up to 50% off our Rogers & Fido products and services, and a flexible schedule including evenings & weekends (Min 20 hours/week).



Job Description


You will enhance the retail experience in our stores by providing best-in-class service and value-added solutions to our customers. You will promote Rogers & Fido brands, including Rogers Mastercard. You will engage and grow your customer base with personalized communication and outreach via phone calls and business text messaging. You will participate in community events and outreach efforts to support local small businesses.



Required Skills and Qualifications


You must be great with people and passionate about delivering an exceptional customer experience. You must love being part of a team and be a great collaborator. You must be excited and inspired by technology. You must meet the minimum age of majority in your province.



Career Growth and Development Opportunities


We foster an inclusive and diverse workplace where all our team members can bring their whole selves to work. We offer career growth and development opportunities, so you can advance your career with us.



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