Customer Experience Specialist

7 months ago


Edmonton, Canada Kuma Outdoor Gear Ltd. Full time

**Summary of Role**:
**Skills, Requirements & Responsibilities**:

- Managing incoming calls and respond promptly customer service inquiries
- Enter and review orders, following up with the customer when necessary
- Improving customer service experience, create engaged customers and facilitate organic growth
- Resolve any customer issues in a timely and professional manner
- Manage warranty claims and shipments if parts are required
- Work closely with Sales team to coordinate and support their needs
- Identify opportunities to promote and provide advice on products and services
- Communicate and uphold policies and procedures through verbal and written communication
- Work with other departments like marketing and product development to provide customer feedback and insights

**Qualifications**:

- Understanding and proficiency in Windows and MS Office, including Outlook and Excel
- Understanding and proficiency of NetSuite software is considered an asset
- Bilingualism (English/French) is considered an asset
- Retail or wholesale distribution experience is considered an asset
- Strong communication, organizational, and follow-up skills
- Ability to work in a fast-paced environment with a sense of urgency
- Ability to work as part of a team and independently
- Willingness and ability to travel if required (Events within Alberta)
- Valid Driver’s license an asset
- Desire to provide the ultimate customer experience, being customer and solution focused
- Outdoor Enthusiasm: A passion for outdoor activities and basic knowledge of outdoor gear, equipment, and products to better connect with customers.

**Benefits**:

- Benefits 50% covered by employer after 3 month probationary period.

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6B 3L7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



  • Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the **Customer Experience (CX) Specialist**, you are responsible for managing and responding to incoming inquiries at CPSA and championing the work of CPSA's CX initiatives. You are a creative problem solver who has a people-first approach to interactions and are excited to be a part of a growing team at CPSA. You will spend your days interacting with...


  • Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the **Customer Experience (CX) Specialist**, you are responsible for managing and responding to incoming inquiries at CPSA and championing the work of CPSA's CX initiatives. You are a creative problem solver who has a people-first approach to interactions and are excited to be a part of a new and growing team at CPSA. You will spend your days interacting...


  • Edmonton, Canada Showbie Inc. Full time

    **About Us** At Showbie, we’re building tools to help teachers transform their classrooms by delivering faster, more engaging, and more impactful feedback and assessment to their students. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms worldwide. We are proudly based in Edmonton, Canada, and we have a rapidly...


  • Edmonton, Alberta, Canada NTT Business Process Outsourcing Full time

    We are seeking a highly skilled and bilingual customer service representative to join our team as a Senior Customer Experience Specialist.About the Role:As a Senior Customer Experience Specialist, you will be responsible for delivering exceptional customer service in both English and French, responding to inquiries, resolving complex complaints, and...


  • Edmonton, Canada Homes by Avi Full time

    Homes by Avi Group of Companies is seeking a proactive, motivated, and highly collaborative individual to join our team as a Customer Experience Specialist. Homes by Avi has been building family homes since 1978, with home building divisions in Calgary, Edmonton, and Austin, Texas. **Customer Experience Specialist / Warranty Coordinator** You will work...

  • Medical Specialist

    3 weeks ago


    Edmonton, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center: A Premier Medical InstitutionWe are seeking a highly skilled and dedicated Specialist Physician to join our esteemed team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine, excellent...


  • Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...

  • License Specialist

    2 weeks ago


    Edmonton, Canada Clearwater Specialist Center Full time

    We are seeking a highly skilled Primary Care Physician to join our team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Primary Care Specialist, you will be...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Primary Care Specialist Role OverviewWe are seeking a skilled Primary Care Specialist to join our esteemed team at Clearwater Specialist Center, delivering high-quality patient care.This role requires strong background in internal medicine, excellent communication skills, and a commitment to seamless care delivery.Main Responsibilities:Conduct thorough...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center: Seeking a Dedicated Primary Care SpecialistWe are seeking a highly skilled and dedicated Primary Care Specialist to join our esteemed team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.The ideal candidate will possess a strong background in internal medicine,...


  • Edmonton, Alberta, Canada Intello Technologies Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Design Expert to join our team at Intello Technologies Inc. as a Customer Experience Innovation Specialist. This is a full-time position that offers a competitive salary and comprehensive benefits package.As a key member of our Service, Reliability & Technology Team, you will play a crucial role...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Job SummaryWe are seeking an exceptional Internal Medicine Specialist to enhance our medical services at Clearwater Specialist Center. This specialist will play a vital role in the diagnosis and treatment of patients with complex medical conditions.The ideal candidate will have excellent interpersonal skills, with the ability to communicate effectively with...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    We are seeking an exceptional Senior Primary Care Physician Specialist to join our esteemed medical institution at Clearwater Specialist Center.About the Position:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Senior Primary Care Specialist, you will be responsible for conducting...


  • Edmonton, Canada Yachimec Group Full time

    The Yachimec Group is looking for a **CUSTOMER EXPERIENCE COORDINATOR** to join our team. Our group is dedicated to provide top notch customer service, with the most recognizable automobile brands in the world! Are you a dedicated customer service specialist, and with excellent communication skills? If yes, this is the right opportunity for...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    We are seeking a highly skilled Internal Medicine Specialist to enhance our medical services at Clearwater Specialist Center.About the PositionThis permanent role offers a unique opportunity to collaborate with other physicians, order diagnostic procedures, and develop strong relationships with patients and colleagues.As a consultant, you will provide expert...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Internal Medicine ExpertiseAbout the Position at Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services, providing expert advice and guidance to other physicians.This role offers a unique opportunity to collaborate with other healthcare professionals, order diagnostic procedures, and develop strong...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center: A Premier Medical InstitutionWe are seeking a highly skilled and dedicated Specialist Physician to join our esteemed team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine, excellent...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    We are seeking a highly skilled Primary Care Physician to join our team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Primary Care Specialist, you will be...


  • Edmonton, Alberta, Canada Amplifon Full time $38,000 - $48,000

    Company OverviewAmplifon is a global leader in retail hearing solutions, dedicated to helping people rediscover all the emotions of sound. Our mission is to make a difference in the lives of individuals with hearing impairments. Salary and BenefitsThe estimated salary for this role is between $45,000 and $60,000 per year, depending on experience. In...


  • Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Primary Care Specialist PositionClearwater Specialist Center is seeking a highly skilled Primary Care Specialist to join our esteemed team.We are looking for a dedicated professional with a strong background in internal medicine, excellent communication skills, and a commitment to delivering high-quality patient care.Main Responsibilities:Conduct thorough...