Senior Customer Experience Specialist

3 days ago


Edmonton, Alberta, Canada NTT Business Process Outsourcing Full time

We are seeking a highly skilled and bilingual customer service representative to join our team as a Senior Customer Experience Specialist.

About the Role:

As a Senior Customer Experience Specialist, you will be responsible for delivering exceptional customer service in both English and French, responding to inquiries, resolving complex complaints, and providing solutions that meet customer needs.

The ideal candidate will have a passion for customer satisfaction excellence, prior experience in an interactive customer service environment, and strong communication skills. They will also possess the ability to learn new skills quickly, implement change efforts, and work effectively in a team environment.

Benefits of Working with Us:

We offer a comprehensive benefits package, including medical, vision, and dental coverage, employee assistance program, RRSP program options, short- and long-term disability options, rewards and recognition programs, and internal career advancement opportunities.

Salary: $18.50 - $22.00 per hour

We are committed to providing an inclusive and diverse working environment where everyone feels valued and supported. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

This role is a full-time position with a salary range of $18.50 - $22.00 per hour, depending on experience. The ideal candidate will be available to work all required shifts, including evenings and weekends.



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