Front Desk Attendant

6 days ago


Victoria, Canada Strathcona Hotel Full time

The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.

This is a Part time job to start moving into Full time

**Duties and Responsibilities**:

- Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
- Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings.
- Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales.
- Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events.
- Resolving Guest concerns to ensure they have the best experience possible.
- Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries.
- Assisting the FOH with key sign in/out, cash reconciliations, and cash drops.
- Operating digital radios to communicate with various departments, and team members throughout the property.

**We Offer**:

- Competitive wages
- 50% off meals while working or when visiting as a guest
- Health and dental benefits
- Subsidized gym pass
- Opportunity to attend free shows and events
- Fun work environment with opportunities for development and career advancement

**REQUIREMENTS**:

- Protect the privacy of guests, staff, and the company by making certain that sensitive information is not left unattended or improperly disclosed.
- Must have a minimum of 1 year hotel front desk experience
- Work well in a fast-paced environment and maintain a positive attitude while serving as the “Heart of the Hotel,” and communications base for the entire property.
- Remain calm, cool, and collected in the event of an emergency, and ensure that all emergency procedures and policies are adhered to.
- Handle cash, credit, and debit card payments.
- Must possess great communication skills and work well with a large team
- proof of vaccination status required

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".

***_ _**OUR VENUES**
- The Sticky Wicket Pub and Restaurant
- The Maple Room
- The Rooftop Patio
- Distrikt
- The Clubhouse Bar
- Big Bad Johns
- The Games Room
- The Strath Ale, Wine and Spirit Merchants


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