Front Desk Agent
4 days ago
Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent. This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn.
Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering exemplary customer service to the guests throughout all stages of their stay. The ability to work a variety of shifts including **days, evenings, weekends and holidays is required**.
**Key Responsibilities**:
- Provide courteous, professional and attentive service at all times
- Process guest arrivals and departures, including all necessary payments
- Upsell guest rooms, packages and promote other services of the hotel
- Be well informed of all hotel rates & packages, hotel amenities and facilities, local area and attractions
- Offer referral for services and handle requests for information
- Follow up on special requests, concerns & inquiries
- Handle and store luggage
- Answering the switchboard, directing calls, responding to inquiries, and taking reservations
- Maintain the cleanliness and neatness of the front desk and lobby
- Responsible for managing a cash float and performing cashier duties
- Balancing credit cards, cash, debit transactions, cheques
- Participate in safety and emergency procedures
- Hotel errands such as mail/package pick up and drop off, dry cleaning pick up and drop off, and bank errands.
- Work closely with the housekeeping department to coordinate room status updates, special deliveries, and maintenance requests
- Other daily tasks as assigned by the Front Office Manager
**Requirements**:
- Ability to work a variety of shifts including **days, evenings, weekends and holidays**:
- Previous experience in customer service and ability to handle high volumes of challenging guest-related interactions with professionalism
- Excellent interpersonal skills with excellent communication and observational skills
- Ability to work effectively under pressure, be well organized, and detail-oriented
- Cash handling experience
- Maintain the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates
- Maintain professional business confidentiality as required
- Involves long periods of standing; prolonged computer use throughout the shift
- Will require lifting of luggage for storage
Thank you for your interest in the Quality Inn Downtown Victoria
**Job Types**: Part-time, Permanent
**Salary**: From $18.00 per hour
Additional pay:
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to work Day (7-3) shift and Evening (3-11) shift?
- Are you available to work weekends?
**Experience**:
- customer service: 1 year (preferred)
- Front desk: 1 year (preferred)
-
Front Desk Agent
6 months ago
Victoria, Canada James Bay Inn Full timeOverview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...
-
Front Desk Agent
4 months ago
Victoria, Canada James Bay Inn Full timeOverview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...
-
Front Desk Agent
2 hours ago
Victoria, Canada Inn at Laurel Point Full time**Outstanding Workplace of the Year Award, Chamber of Commerce** **Employer of the Year Award, Tourism Vancouver Island** **Co-op Education Employer of the Year Award, Camosun College** **Job title**:Front Desk Agent **Job Status**:Permanent - Full Time. Hours may vary based on hotel occupancy. **Signing Bonus**:$500 ($200 on joining + $300 after...
-
Front Desk Agent
2 hours ago
Victoria, Canada Inn at Laurel Point Full time**Outstanding Workplace of the Year Award, Chamber of Commerce** **Employer of the Year Award, Tourism Vancouver Island** **Co-op Education Employer of the Year Award, Camosun College** **Job title**:Front Desk Agent **Job Status**:Permanent - Full Time. Hours may vary based on hotel occupancy. **Signing Bonus**:$500 ($200 on joining + $300 after...
-
Front Desk Agent/night Auditor
7 months ago
Victoria, Canada Quality Inn Downtown, Victoria Full timeQuality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...
-
Front Desk Agent
6 days ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...
-
Front Desk Agent
7 months ago
Victoria, Canada Proline Management Full timeBayview One is a luxury condo who is looking for a part time employee who can work our Front Desk two weekends a month from 9:00 - 5:00 p.m. **Job description** 1. Provide owners, residents and guests with directions and information regarding Bayview's amenities, services, hours of operation, plus local areas of interest. 2. Front Desk Team will open the...
-
Front Desk Agent
7 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and...
-
Front Desk Agent
2 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations shifts and will have a variety of shifts which can include days, afternoons, evenings, weekends, holidays and...
-
Front Desk Agent, Full
7 months ago
Victoria, Canada Coast Hotels Full timeThe Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. **Responsibilities**: - Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures...
-
Front Desk Agent
7 months ago
Victoria, Canada Chateau Victoria Full timeA little bit about us We are proud to be locally owned and operated since 1975! Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service. Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's...
-
Front Desk Agent, Part-time
6 days ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent contributes to the overall success of the hotel by providing superior customer service and administrative support to the Front...
-
Front Desk Agent
6 months ago
Victoria, Canada Hotel Grand Pacific Full timeThis position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties: - Greet all guests in a professional and pleasant manner. - Complete room blocking procedures and prepare accurate pre-arrival packages. - Perform accurate and efficient check...
-
Front Desk Agent, Part-time
7 months ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...
-
Front Desk Agent
7 months ago
Victoria, Canada Fairways Hotel on the Mountain Full time**Job description** We are looking for an energetic team member who enjoys working in a fast-paced environment. This position will provide superior customer service and will act as administrative support for the front office. **Key Areas of Responsibility** - Provides customer service and administrative duties such as the check-in and check-out of guests,...
-
Front Desk Manager
4 months ago
Victoria, Canada Janevca Restaurant Full time**Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...
-
Hotel Front Desk Agent
3 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...
-
Hotel Front Desk Agent
4 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...
-
Night Auditor/front Desk Agent
7 months ago
Victoria, Canada Holiday Inn Express & Suites Victoria-Colwood Full timeJob Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate booking information - Operate phone systems and direct calls to the appropriate department - Address guest...
-
Front Desk Lead
6 months ago
Victoria, Canada Glow Integrative Clinic Full timeGlow Integrative Clinic is a multi-disciplinary health clinic located in Oak Bay, BC. Glow serves the community in a collaborative way through multiple modalities, including acupuncture, registered massage therapy, counselling, nutrition, pelvic health physiotherapy, and naturopathic medicine. With an interest in women’s health across the lifespan, we are...