Key Account Manager, Ecommerce

1 week ago

Toronto, Canada Unilever Full time

Background & Purpose of the Job

eCommerce is the biggest retail disruption in a generation, and leading CPGs are putting digital eCommerce at the heart of their strategies. Committed to win in this space, Unilever is looking for a Key Account Manager to lead and drive our Foods, Refreshment and Home Care Brands within Pure Play eCommerce.

Unilever’s portfolio includes iconic brands such as Dove, Hellmann’s, Ben & Jerry’s, and Seventh Generation, and on any given day, over 2 billion people use our products around the world. Accelerating eCommerce is at the center of Unilever’s global growth strategy. In order to expand our marketing prowess to be best-in-class within eCommerce, we are looking for an experienced business leader to develop, lead and execute the customer lifecycle strategy for our Pure Play eCommerce businesses.

Who You Are & What You’ll Do

In this role, you will have the opportunity to make a real impact both on business results and how Unilever evolves its go-to-market strategy. Would you like to be a key contributor in Unilever’s mission to drive Pure Play eCommerce?

Playing a key role within our eComm team and Unilever Canada, you will co-lead the Pure Play eCommerce account relationship and operations, critical to the delivery of our ambitious growth agenda.

Key responsibilities include:
- Support and contribute to realizing the objectives of the eCommerce agenda as a member of the team.- Call on Amazon and Well.ca and support daily operational needs.- Execute short and long-term account strategies, managing the Joint Business Planning process.- Accountable for pure play customer forecasting, target achievement and management of overall customer P&L.- Champion the design/enhancement and execution of a winning assortment strategy for Pure Play eCommerce.- Manage internal relationship with supply chain with regards to operations.- Accountable for account promotional strategies and execution, including full responsibility for trade investment with our customers.- Identify, develop and recommend new ways of working for the Unilever Marketing and Customer Development organizations based on the evolving eCommerce landscape- Proactively communicate sales performance, customer & industry insights, and competitive trends.

What You’ll Need to Succeed- 3-5 years relevant experience in CPG.- Bachelor's degree with a focus on Business, Marketing, Economics, or Operations.- Proven record of driving a successful business through sales or marketing with strong relationship management and negotiation skills.- Understanding of the product P&L, and trade spend management- Hands-on experience with eCommerce preferred.- Prior Account Management experience, or understanding of retailers' P&L- Significant independent responsibility with a strong bias for action/ entrepreneurial spirit.- Strong analytical and data-mining aptitude; ability to use data to develop and support decisions.- Strong interpersonal skills, able to independently lead & motivate internal cross-functional teams.

What We Can Offer You
- Culture for Growth

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Top Notch Employee Health & Well Being Benefits

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Every Voice Matters

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Global Reach

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Unilever: Life | LinkedIn

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Strategy | Unilever

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Why work for Unilever

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Careers at Unilever

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Unilever Global Website

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Check Out Our Space
- Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au
- Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

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