Service Writer

5 months ago

Saskatoon, Canada Flaman Group of Companies Full time

**Job Overview**:
We are seeking a
- **_Service Writer_** to join our team and play a vital role in ensuring smooth operations in our service department. The Service Writer will act as a liaison between customers and our service technicians, providing excellent customer service and maintaining accurate records.**Key Responsibilities**:

- **
Customer Interaction**:

- Greet and assist customers when they arrive for service.
- Listen to customer concerns, document vehicle issues, and provide clear explanations of the service process.
- Provide estimated service costs and obtain customer approval.
- ** Service Scheduling**:

- Schedule service appointments and ensure efficient allocation of resources.
- Maintain a well-organized service appointment calendar.
- Coordinate with service technicians to prioritize work orders.
- ** Service Documentation**:

- Create and maintain accurate service orders and repair estimates.
- Document service recommendations and obtain customer approvals.
- Ensure all paperwork is complete and organized by efficient service execution.
- ** Communication & Follow-Ups**:

- Keep customers informed of the status of their service and any changes in the estimated completion time.
- Communicate with customers about additional service recommendations.
- Follow up with customers after service to ensure satisfaction.
- ** Technical Knowledge**:

- Develop a basic understanding of automotive terminology and repair processes.
- Collaborate with service technicians to accurately relay technical information to customers.

**Desired Qualifications & Traits**:

- High school diploma or equivalent.
- Proven experience in a customer service or service writer role is an asset.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in using service scheduling and management software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving abilities and a customer-focused approach.

**Company Overview**:
We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.**_
Our Noble Cause: _**
**_People together, doing what’s right, making a difference._**

Flaman is a group of individuals working together with the guidance of our 3 values:

- _Customer Responsibility_,
- _Achievement of Goals_, and
- _Making Things Better_.- **
Customer Responsibility**: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
- ** Achievement of Goals**: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
- ** Making Things Better**: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

**Benefits & Perks**:
Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:
- **
Compensation**:

- Individually structured compensation recognizing and appreciating your commitment and efforts.
- ** Opportunities for Growth**:

- Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
- ** Comprehensive Benefits**:

- Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.
- Prioritize your health with our group extended medical, dental, and vision insurance plans.
- ** Financial Planning**:

- Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
- ** Support & Assistance**:

- Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

**How to Apply**:

- Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.

  • Service Writer

    5 months ago

    Saskatoon, Canada Canadian Tire, Confederation Full time

    **Service Advisor/Writer** Canadian Tire, Saskatoon West, Confederation Drive is currently looking to fill the position of Service Writer/Advisor part-time. If you are seeking work in the automotive industry and love to interact with people, then we would like to see you as soon as possible. **WHAT IS IN IT FOR YOU!** - Customer Service excellence, -...

  • Service Writer

    6 months ago

    Saskatoon, Canada Rocky Mountain Equipment Full time

    **JOB TITLE**:Service Writer **POSITION TYPE**:Permanent, Full-Time **BRANCH**:Saskatoon, SK **REPORTING TO**:Service Manager The **Service Writer** helps keep everything in line in the service department —things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service...

  • Service Writer

    1 week ago

    Saskatoon, Canada Canadian Tire, Confederation Full time

    Canadian Tire West, Confederation Drive, Saskatoon is currently looking for a Service Writer. If you are seeking work in the automotive industry and love to interact with people, then we would like to see you as soon as possible. The Automotive Service Writer communicates directly with customers and transfer their needs to a work order. This role is the link...

  • Service Writer

    1 week ago

    Saskatoon, Canada Canadian Tire, Confederation Full time

    Canadian Tire West, Confederation Drive, Saskatoon is currently looking for a Service Writer. If you are seeking work in the automotive industry and love to interact with people, then we would like to see you as soon as possible. The Automotive Service Writer communicates directly with customers and transfer their needs to a work order. This role is the link...

  • Service Writer

    1 month ago

    Saskatoon, Saskatchewan, Canada Canada West Harvest Centre Inc. Full time

    Job Title: Service WriterAt Canada West Harvest Centre Inc., we are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in creating, managing, and invoicing customer and internal work orders, as well as administering and processing warranty claims.Key Responsibilities:Accurately complete documents...

  • Service Writer

    1 month ago

    Saskatoon, Saskatchewan, Canada Canada West Harvest Centre Inc. Full time

    Job Title: Service WriterAt Canada West Harvest Centre Inc., we are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in creating, managing, and invoicing customer and internal work orders, as well as administering and processing warranty claims.Key Responsibilities:Accurately complete documents...

  • Service Writer

    5 months ago

    Saskatoon, Canada Fort Garry Industries Full time

    Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team...

  • Service Writer

    4 weeks ago

    Saskatoon, Saskatchewan, Canada Canada West Harvest Centre Inc. Full time

    Job Title: Service WriterAt Canada West Harvest Centre Inc., we are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in creating, managing, and invoicing customer and internal work orders, as well as administering and processing warranty claims.Key Responsibilities:Accurately complete documents...

  • Service Writer

    4 weeks ago

    Saskatoon, Saskatchewan, Canada Canada West Harvest Centre Inc. Full time

    Job Title: Service WriterAt Canada West Harvest Centre Inc., we are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in creating, managing, and invoicing customer and internal work orders, as well as administering and processing warranty claims.Key Responsibilities:Accurately complete documents...

  • Service Writer

    4 weeks ago

    Saskatoon, Saskatchewan, Canada Brandt Full time

    Service Writer Job DescriptionWe are seeking a skilled Service Writer to join our Saskatoon Brandt Peterbilt team. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Key Responsibilities:Field internal and external customer inquiries to the Service...

  • Service Writer

    1 week ago

    Saskatoon, Saskatchewan, Canada Brandt Full time

    We are seeking a skilled Service Writer to join our Saskatoon Brandt Peterbilt team. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. The successful candidate will work an evening shift from 2:30PM - 10:30PM.Key Responsibilities:Field internal...

  • Service Writer

    5 months ago

    Saskatoon, Canada Flaman Group of Companies Full time

    **Job Overview**: We are seeking a **_Service Writer_** to join our team and play a vital role in ensuring smooth operations in our service department. The Service Writer will act as a liaison between customers and our service technicians, providing excellent customer service and maintaining accurate records.**Key Responsibilities**: - ** Customer...

  • Service Writer

    6 months ago

    Saskatoon, Canada Flaman Group of Companies Full time

    We are seeking a customer focused individual to join our hardworking team in **_Saskatoon_**_, SK _**as a**_ Service Writer. _**This individual will be responsible for administration tasks with the service department warranty management, customer service and reception. **Why Flaman?** - Can provide you with a dynamic and rewarding career opportunity. - Our...

  • Parts Specialist

    7 days ago

    Saskatoon, Canada Haga HD Mechanics Ltd. Full time

    **Job Summary** **Responsibilities** - Daily accurate review of time cards and work orders - Daily accurate parts entry into service software and expense software - Assist technicians in locating parts and processing orders efficiently. - Utilize parts knowledge to recommend appropriate parts for equipment models. - Engage in upselling opportunities to...

  • Service Writer

    6 months ago

    Saskatoon, Canada Brandt Full time

    Brandt is currently seeking a Temporary Service Writer for our Saskatoon Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities - Fields internal and external customer inquiries to the...

  • Service Writer

    5 months ago

    Saskatoon, Canada SWS Marine Group Saskatoon - Saskatoon Watersports Full time

    **SERVICE WRITER /ADVISOR** **Job description** **SWS Marine Group Ltd. is an industry leading Marine Sales & Service provider specializing in premium Wake, Tow and Pleasure boats. We are the exclusive Malibu Boats, Axis Wake, Chaparral Boats and Barletta Pontoon boat dealer in Saskatchewan, Alberta, and the BC interior.** **We pride ourselves on being a...

  • Service Writer

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Brandt Full time

    We are seeking a Service Writer to join our Saskatoon Brandt Peterbilt team. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. The position is an evening shift from 2:30PM - 10:30PM.Duties & ResponsibilitiesField internal and external customer...

  • Service Writer

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Brandt Full time

    We are seeking a Service Writer to join our Saskatoon Brandt Peterbilt team. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. The position is an evening shift from 2:30PM - 10:30PM.Duties & ResponsibilitiesField internal and external customer...

  • Parts Technician

    2 weeks ago

    Saskatoon, Canada Westvac Industrial Ltd. Full time

    **Job Title: Parts Technician/Service Writer - Saskatoon, SK** We are looking for a full-time Parts Technician/Service Writer to join our team in Saskatoon, SK. This position is perfect for a responsible, highly driven, and professional person who has both parts experience and has worked in a capacity as a service adviser scheduling technician’s work. An...

  • Service Writer

    5 months ago

    Saskatoon, Canada Westvac Industrial Ltd. Full time

    **Job Title: Service Writer /Parts Technician - Saskatoon, Saskatchewan.** We are looking for an experienced Service Writer /Parts Technician to join our team in Saskatoon. **About us**: For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac Industrial Ltd....