Service Writer

7 months ago

Saskatoon, Canada Flaman Group of Companies Full time

**Job Overview**:
We are seeking a **_Service Writer_** to join our team and play a vital role in ensuring smooth operations in our service department. The Service Writer will act as a liaison between customers and our service technicians, providing excellent customer service and maintaining accurate records.**Key Responsibilities**:

- **
Customer Interaction**:

- Greet and assist customers when they arrive for service.
- Listen to customer concerns, document vehicle issues, and provide clear explanations of the service process.
- Provide estimated service costs and obtain customer approval.
- ** Service Scheduling**:

- Schedule service appointments and ensure efficient allocation of resources.
- Maintain a well-organized service appointment calendar.
- Coordinate with service technicians to prioritize work orders.
- ** Service Documentation**:

- Create and maintain accurate service orders and repair estimates.
- Document service recommendations and obtain customer approvals.
- Ensure all paperwork is complete and organized by efficient service execution.
- ** Communication & Follow-Ups**:

- Keep customers informed of the status of their service and any changes in the estimated completion time.
- Communicate with customers about additional service recommendations.
- Follow up with customers after service to ensure satisfaction.
- ** Technical Knowledge**:

- Develop a basic understanding of automotive terminology and repair processes.
- Collaborate with service technicians to accurately relay technical information to customers.

**Desired Qualifications & Traits**:

- High school diploma or equivalent.
- Proven experience in a customer service or service writer role is an asset.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in using service scheduling and management software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving abilities and a customer-focused approach.

**Company Overview**:
We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.**_
Our Noble Cause: _**_People together, doing what’s right, making a difference._**

Flaman is a group of individuals working together with the guidance of our 3 values: _Customer Responsibility_, _Achievement of Goals_, and _Making Things Better_.- **
Customer Responsibility**: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
- ** Achievement of Goals**: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
- ** Making Things Better**: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

**Benefits & Perks**:
Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:
- **
Compensation**:

- Individually structured compensation recognizing and appreciating your commitment and efforts.
- ** Opportunities for Growth**:

- Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
- ** Comprehensive Benefits**:

- Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.
- Prioritize your health with our group extended medical, dental, and vision insurance plans.
- ** Financial Planning**:

- Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
- ** Support & Assistance**:

- Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

**How to Apply**:

- Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.

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